Details about this Major
Imagine a career where you get to travel the world, meet fascinating people, and create unforgettable experiences every day. That’s what studying hospitality business management can offer you! This field is perfect if you love working with people and thrive in exciting, fast-paced environments. You’ll learn how to run hotels, plan amazing events, and manage restaurants, all while developing top-notch business skills. Plus, with the travel and tourism industry booming, there are endless opportunities to work internationally and climb the career ladder quickly. If you’re looking for a fun, dynamic career that can take you anywhere, hospitality business management is the way to go!
See what a 4-year degree plan would look like (from the 2025 WSU Catalog).
Here’s a few exciting classes HBM majors take:
- HBM 358 Foodservice Systems & Control
- HBM 381 Hospitality Leadership & Organizational Behavior
- HBM 494 Service Operations Management
Criteria for Receiving Work Credit
- The position must be within the hospitality industry.
- The position must be paid.
- The pre-job placement agreement must be completed and signed by you, your employer, and your faculty coordinator.
- The job must be one that you held after high school graduation. Hours worked while in high school are not eligible for credit.
- Internship hours earned in HBM 298 and HBM 498 do not count toward the requirement.
1,000 Work Hours Required for Hospitality Major
400 Work Hours Required for Hospitality Minor
Steps to Receive Credit for Work:
Step 1: Eligible Work Fields
- Attractions
- Event Planning
- Food & Beverage
- Lodging
- Transportation
- Employment opportunities available in Todd Café and SHBM Catering Services. Apply
Step 2: Pre-Work Checklist
- You must file the pre-job placement agreement form (pdf) to receive credit for work hours. The form is also available in the School for Hospitality Business Management office (Todd Hall, Room 342). This agreement ensures that you are working toward meeting the requirement at a qualifying job.
- File this form before you start your job. If you are already working in, or have completed a job, you still must file a pre-job placement agreement. Complete it yourself. Don’t send the blank form directly to your supervisor. Get signatures on your completed form from three parties: you, your employer, and your faculty coordinator.
- Return your completed and signed form to the SHBM in person, by mail, or by fax. You can return it by email by scanning the original, signed form, and sending it in pdf format.
Step 3: On The Job
- Provide copies of your pay stubs to document your work. If your employer provides pay stubs online, you may print them as long as the website from which they were printed is readily identifiable. For instance, the company name and/or logo should be present, and the website URL should be visible in the footer.
- Document previous work (completed prior to joining the School of Hospitality Business Management) for which you did not save pay stubs, by obtaining copies of your pay stubs from your former employer. If that’s impossible (no fudging—we’ll verify claims of impossibility with your former employer), please visit the SHBM office in Todd 342 to inquire about options.
Step 4: Employer Evaluation
- When you’ve completed your term of employment with the company, please send your supervisor’s business email to SHBM@wsu.edu. We will reach out to them directly with a survey to evaluate your performance as an employee.
Step 5: Submit Your Forms
- EMAIL: shbm@wsu.edu
- In Person: SHBM Office, Todd 342
- By Mail
- SHBM – Internship Hours
PO Box 644736
Pullman, WA 99164-4736
- SHBM – Internship Hours
Possible Careers
Casino Operations Manager
Food & Beverage Director
General Manager
Hotel/Resort Manager
Meeting, Convention, Event Planner
Sales Manager
Employers
Get Involved

Sigma Iota
Join this student club for aspiring hospitality industry professionals. Network and learn from industry professionals. Connect with companies with internship and professional work experiences.

SHBM Ambassadors
Ambassadors assist in promoting the School of Hospitality Business Management (SHBM) to prospective students and their parents, provide departmental tours to campus visitors, assist recruiters and other industry partners while on campus, and provide assistance at various off-campus events, like the Northwest Foodservice Show, and the Washington Lodging Association Annual Convention.

Business Clubs
Being part of a student organization takes you beyond the classroom and offers opportunities for you to learn from guest speakers, gain career connections, and contribute to industry and community service projects. Carson clubs and organizations enrich your college experience and provide important leadership opportunities.

Burtenshaw Lecture Series
Held annually during Hospitality Week, this lecture series brings in industry executives to talk about industry trends and exciting opportunities. The series is open to all students who want to gain insight into the hospitality industry from leading professions.

Hospitality Week
Envision yourself as a hospitality industry professional. Experience an exciting week filled with panels of industry leaders, prominent speakers, and networking events. During this week, hospitality students learn from and network with experts and professionals from all sectors of the hospitality industry.
Fund your Education
Earn While You Learn
Hospitality majors are required to complete 1,000 hours of paid industry work. Hospitality minors are required to complete 400 hours. This provides students the chance to gain industry-relevant skills and begin building a professional network for the future. Gain skills and satisfy this requirement by working on-campus at these two SHBM businesses:

Todd Café
Offerings include espresso drinks, Lotus, food items and other specialty beverages.
Hours of Operation
Monday–Thursday—7:30 a.m.–3 p.m.
Friday—7:30 a.m.–1:30 p.m.

SHBM Catering Services
Students have the unique opportunity to gain invaluable experience necessary for a successful career
Fund your Education through Scholarships
The Carson College of Business awards more than $1,000,000 in scholarships each year. Scholarships are available for both new and continuing WSU students. Applications are collected through the WSU General Scholarship Application.
For Future Cougs
Lisa Desmarais
Business Admissions Counselor