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Carson College of Business School of Hospitality Business Management

School of Hospitality Business Management

Undergraduate programs that can take you around the world

A bachelor of arts in Hospitality Business Management provides you with specialized instruction in the operation of hospitality-industry businesses.

Learning from faculty members with vast industry experience, you’ll master the fundamentals of operating hotels, restaurants, managed services venues, and tourist destinations—whether they’re located in the U.S. or around the world. Top industry leaders speak in your classes. Hands-on instruction and real-world experiences build the skills you need to launch a successful career.

The program will prepare you to succeed in the management of:

  • operations
  • revenues
  • sales
  • service
  • event planning
  • consulting

The School of Hospitality Business Management consistently ranks among the top 5 percent of the 170 similar programs in the nation. Alumni live and work in nations around the world.

Real-world learning

By the time you graduate, you will have achieved the following:

  • Worked 1,000 hours in the hospitality industry, earning employer evaluation scores of 80% or higher.
  • Applied hospitality business leadership skills to solve problems.
  • Identified service issues and proposed solutions, considering the interests of stakeholders.
  • Worked with a team to evaluate a hospitality operation, present findings, and propose solutions to perceived problems, considering implications for stakeholders.
  • Deepened your understanding of different cultures and their associated business operations, preferably through studying abroad.

International learning opportunities

Since 1984, nearly 1,000 WSU students have studied at or received their WSU degree through César Ritz Colleges in Switzerland—a traditional Swiss hospitality school. The Brig campus of César Ritz is the site of the Carson College Switzerland International Center.

Work experience/internship requirement

You will apply the theories you learn in the classroom by working in hospitality businesses. As a major in hospitality business management or wine business management, you must complete an industry internship or work experience requirement: 1,000 hours for a major and 400 hours for a minor. Searching for jobs is made easy by the fact that industry partners regularly visit campus to recruit interns and graduates.


Apply for the SHBM Scholarship before January 31, 2019.

Apply Now


The School of Hospitality Business Management awards over $125,000 in scholarships each year. Watch your student email for application information and deadlines. You will need a current resume and cover letter to apply.

Be sure to also explore availability of scholarships at the college and university levels.


The School hosts 2 events specifically designed to connect hospitality business management students with employers in the hospitality industry.


In the Marriott Foundation Hospitality Teaching Center, you’ll learn in a state-of-the-art teaching/production kitchen, an elegant dining room, and a wine-tasting area. This extraordinary learning environment was made possible through a generous donation from the J. Willard and Alice S. Marriott Foundation.


In addition to the Pullman campus, the School offers degree programs at these locations:

WSU Everett

For transfer students. You must complete a set of prerequisite courses to apply.


The only hospitality bachelor’s degree program in the Southwest Washington and Portland metropolitan area


Wine Beverage Business Management

Global Campus



Study at César Ritz Colleges in Switzerland—a traditional Swiss hospitality school.

Programs of study


Hospitality business management major

Hospitality business management minor

Wine business management major


Ph.D. in business administration with a concentration in hospitality and tourism

Online MBA with a concentration in Hospitality Business Management

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Learn about Dr. Robert Harrington’s upcoming research on the role of hotel employees in co-creating customer satisfaction.

2019 Burtenshaw Online Hospitality Career Night

September 24, 2019. Learn more

2020 Burtenshaw Hospitality Career Night

February 27, 2020. Learn more

2020 Burtenshaw Distinguished Lecture Series

February 27, 2020 from 1:25-2:40 in the CUB Auditorium. Learn more

2020 Bellhop

February 28, 2020. Learn more

Message from the Director

Welcome to the School of Hospitality Business Management! The hospitality industry is one of the largest in the world with a diversity of fun and rewarding careers.

The hospitality business management bachelor’s degree prepares you to succeed as a business manager in the hospitality industry and all that it encompasses: lodging and food-service operations, revenue management, sales, event planning, and consulting.

A major in wine business management—a first-of-its-kind interdisciplinary degree—brings together viticulture, enology, and business.

You’ll enjoy many opportunities to learn and work in the hospitality industry across the United States and abroad. We have faulty-led study-abroad programs in Switzerland, Italy, South Korea, Thailand, and other parts of the world. Industry partners and advisory board members regularly lecture on campus and recruit interns and graduates.

Please contact me personally if I can answer any questions or provide more information. A degree in hospitality can truly be your passport to the world!

Nancy Swanger, Director


The School of Hospitality Business Management
Todd Hall 342
PO Box 644736
Washington State University
Pullman, WA USA 99164-4736
Fax: 509-335-7736

Office hours: M–F, 8:00–12:00 a.m., 1:00–5:00 p.m.

Director: Nancy Swanger
Administrative assistant: Anita Young
Internships and recruiting: Amy Alonzo
Scheduling, bill payments, events, and tracking internship hours: Darcie Bagott

Support the Don Smith Distinguished Professorship

Your contributions will enable Professor Emeritus Don Smith’s extraordinary legacy of inspiration and leadership to live on.

Washington State University