A bachelor of arts in Hospitality Business Management provides you with specialized instruction in the operation of hospitality-industry businesses.
Learning from faculty members with vast industry experience, you’ll master the fundamentals of operating hotels, restaurants, managed services venues, and tourist destinations—whether they’re located in the U.S. or around the world. Top industry leaders speak in your classes. Hands-on instruction and real-world experiences build the skills you need to launch a successful career.
The program will prepare you to succeed in the management of:
- event planning
The School of Hospitality Business Management consistently ranks among the top 5 percent of the 170 similar programs in the nation. Alumni live and work in nations around the world.
By the time you graduate, you will have achieved the following:
- Worked 1,000 hours in the hospitality industry, earning employer evaluation scores of 80% or higher.
- Applied hospitality business leadership skills to solve problems.
- Identified service issues and proposed solutions, considering the interests of stakeholders.
- Worked with a team to evaluate a hospitality operation, present findings, and propose solutions to perceived problems, considering implications for stakeholders.
- Deepened your understanding of different cultures and their associated business operations, preferably through studying abroad.
International learning opportunities
Since 1984, nearly 1,000 WSU students have studied at or received their WSU degree through César Ritz Colleges in Switzerland—a traditional Swiss hospitality school. The Brig campus of César Ritz is the site of the Carson College Switzerland International Center.
Work experience/internship requirement
You will apply the theories you learn in the classroom by working in hospitality businesses. As a major in hospitality business management or wine business management, you must complete an industry internship or work experience requirement: 1,000 hours for a major and 400 hours for a minor. Searching for jobs is made easy by the fact that industry partners regularly visit campus to recruit interns and graduates.
In the Marriott Foundation Hospitality Teaching Center, you’ll learn in a state-of-the-art teaching/production kitchen, an elegant dining room, and a wine-tasting area. This extraordinary learning environment was made possible through a generous donation from the J. Willard and Alice S. Marriott Foundation.
The School hosts 2 events specifically designed to connect hospitality business management students with employers in the hospitality industry.
- The Burtenshaw Hospitality Career Night is a hospitality-company-only career fair.
- Hospitality Career Previews let you learn about career opportunities in various companies.
In addition to the Pullman campus, the School offers degree programs at these locations:
For transfer students. You must complete a set of prerequisite courses to apply.
The only hospitality bachelor’s degree program in the Southwest Washington and Portland metropolitan area
Study at César Ritz Colleges in Switzerland—a traditional Swiss hospitality school.
The School of Hospitality Business Management awards over $125,000 in scholarships each year. Watch your student email for application information and deadlines. You will need a current resume and cover letter to apply.
Programs of study
Sharing is Caring
Learn about Dr. Robert Harrington’s upcoming research on the role of hotel employees in co-creating customer satisfaction.
2017 Burtenshaw Hospitality Career Night
March 23rd, sign up here.
2017 Burtenshaw Distinguished Lecture Series
March 24th from 2-2:30 in the CUB Auditorium
SHBM 85th Anniversary Legacy Event
Message from the Director
Welcome to the School of Hospitality Business Management! The hospitality industry is one of the largest in the world with a diversity of fun and rewarding careers.
The hospitality business management bachelor’s degree prepares you to succeed as a business manager in the hospitality industry and all that it encompasses: lodging and food-service operations, revenue management, sales, event planning, and consulting.
A major in wine business management—a first-of-its-kind interdisciplinary degree—brings together viticulture, enology, and business.
You’ll enjoy many opportunities to learn and work in the hospitality industry across the United States and abroad. We have faculty-led study-abroad programs in Switzerland, Italy, South Korea, Thailand, and other parts of the world. Industry partners and advisory board members regularly lecture on campus and recruit interns and graduates.
Please contact me personally if I can answer any questions or provide more information. A degree in hospitality can truly be your passport to the world!
Nancy Swanger, Director
The School of Hospitality Business Management
Todd Hall 342
PO Box 644736
Washington State University
Pullman, WA USA 99164-4736
Office hours: M–F, 8:00–12:00 a.m., 1:00–5:00 p.m.
Director: Nancy Swanger
Administrative assistant: Anita Young
Internships and recruiting: Tony Thompson
Scheduling, bill payments, events, and tracking internship hours: Darcie Bagott
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