Skip to main content Skip to navigation
Dividend The official online magazine of the Carson College of Business

Research & Popular Press – March 2019

It’s Time for Turkey

Jamie Callison, executive chef in the School of Hospitality and Business Management, shares his recipe for the perfect turkey and stuffing from his cookbook The Crimson Spoon: Plating Regional Cuisine on the Palouse. The article was published in the November 3, 2018, issue of the Moscow-Pullman Daily News.

Time for Businesses to Take the Second Step for Prison Reform

Jerry Goodstein, professor of management, information systems, and entrepreneurship, WSU Vancouver, discusses the First Step Act, new legislation that advances a number of initiatives within federal prisons to enhance people’s reentry into society after their release from prison in his article published in the January 30, 2019, issue of The Hill. In November 2018, Goodstein contributed his insights on the benefits of second-chance hiring, not only for businesses but also for communities, in his op-ed, “Why Hiring Candidates with a Criminal Record can Help Companies and Communities” published in the November 25, 2018, issue of The Register-Guard.

The Real Roots of American Rage

Tom Tripp, professor of management and senior associate dean for academic affairs, WSU Vancouver, discusses the culture that drives revenge in the workplace, and how when institutions are perceived to be functioning with a sense of fairness, employees are less likely to feel vengeful urges, even when outcomes don’t always fall in their favor. The article appears in the January/February 2019 issue of The Atlantic.

How Small Business Can Win: Surviving in a World of Big-Box Retail and E-Commerce

Ron Pimentel, clinical assistant professor of marketing, WSU Vancouver, shares insightful tips to help small businesses stay competitive with big-box retailers and e-commerce businesses. His article was published in the January 22, 2019, issue of Money, Inc.

New Year, New You: Making the Most of Mentorship in 2019

Jesus Bravo, clinical assistant professor of management, information systems, and entrepreneurship, WSU Tri-Cities, discusses how mentorships can help you take your career to the next level. His article was published on January 2, 2019, in Money, Inc.

What Do Employees Value Most in Their Job?

Jane Cote, academic director of the Carson College of Business, WSU Vancouver, provides insights into what students look for in accounting firms when planning their careers in a report published by business research firm Clutch on December 6, 2018.

How Technology has Disrupted the Age-Old Tradition of Black Friday Shopping

Joan Giese, clinical associate professor of marketing, breaks down key strategies for helping retailers attract and retain customers during Black Friday and the holiday shopping season. The article was published on December 7, 2018, in Money, Inc.

Navigating the Rapidly Evolving Gig Economy

Kristine Kuhn, associate professor of management, offers helpful advice for freelancers who are looking to make the most of the gig economy in her article for Money, Inc., published on November 27, 2018.

Arvin Sahaym
Thomas Allison

Taking Your Product from Zero to Hero with Crowdfunding

Arvin Sahaym, associate professor of entrepreneurship, and Thomas Allison, assistant professor of entrepreneurship, help aspiring entrepreneurs get the most out of their search for funding by offering key strategies for building successful crowdfunding campaigns. Their article was published in Money, Inc. on November 2, 2018.

Sahaym and Allison also published an article on crowdfunding strategies in the November 2018 print edition of The Vancouver Business Journal.

Research & Popular Press – December 2018

Chef Spills Secrets to Good Lentil Dishes

Executive Chef Jamie Callison, discusses the quality of lentils in food preparation in Peter Caster’s article published August 19, 2018, in the Lewiston Tribune.

How Data Security Improves When You Engage Employees in the Process

Robert Crossler, assistant professor of information systems, discusses ways to effectively lower a company’s risk exposure through a positive approach with employees, published in the September 28, 2018, issue of DarkReading. Crossler was also featured in “How to Engage Employees in Improving Your Company’s Data Security” published in the October 17, 2018, issue of MoneyInc. He discusses how managers better engage employees to implement best practices when it comes to data security.

Granger Cobb Institute Begins to Take Shape at Washington State University

Scott Eckstein, clinical assistant professor and senior living executive-in-residence at WSU Everett, discusses the goals of the proposed Granger Cobb Institute, which through research, educational efforts and assistance, would educate and influence future senior living leaders in an industry that is expected to attract more than 1.2 million additional employees by 2025. Eckstein is featured in Tim Regan’s article published in the October 18, 2018 issue of Senior Housing.

2018’s Best Places for Oktoberfest Celebrations

Robert Harrington, professor of hospitality business management, provides insights on celebrating Oktoberfest, in the September 11, 2018, issue of Wallethub.com.

Wine’s Origin Might Affect Acceptable Price More Than Taste Study Shows

Byron Marlowe, clinical assistant professor in hospitality business management at WSU Tri-Cities, discusses the impact of a wine’s country and region of origin on consumers’ willingness to pay in the October 23, 2018, issue of Science News.
Marlowe was also featured in:

Gaming Experts Agree: Leagues Can’t Explain Why They Need Integrity Fees

Kahlil Philander, discusses integrity issues and betting in sports in Steve Ruddock’s article published in the July 25, 2018, issue of Legal Sports Report.

Green Technologies Environmentally and Profit Friendly

Terence Saldanha, assistant professor of information systems, discusses how companies can reduce their environmental impact without negatively affecting profits in his article published in the September 11, 2018, issue of Science Magazine.

This is the Cost of Women’s Workplace Emotional Labor

Leah Sheppard, assistant professor of management, information systems, and entrepreneurship, is referenced in Gwen Morgan’s article published in the October 2, 2018, issue of Fast Company. Morgan discusses the concept of emotional labor for women in the workplace, and Sheppard comments on the ambiguity of why women tend to take on many of the daily culture-building and housekeeping tasks in the workplace.

The Fair Process Effect in the Classroom

Tom Tripp, senior associate dean for academic programs and faculty affairs, was featured September 26, 2018, in Business and Management INK, a blog by SAGE Publishing, discussing what kinds of revenge exist in the classroom, specifically, how students might get even with instructors.

August 2018 – Research & Popular Press

Business in the Northwest 2018

The Carson College’s new, inaugural study Business in the Northwest 2018, reveals how Northwest business leaders feel about the region’s business climate. Most feel the region is poised to take advantage of current economic prosperity, but many are uncertain about the future growth potential of business. Traffic congestion, job loss from automation, corporate taxes, and talent retention are top-of-mind factors perceived to be impacting the business environment, and leaders feel government bears much of responsibility to solve them.

An Inclusive Approach to Technology: WSU Professor Discusses the Risks of Introducing New Technology in the Workplace

Michelle Carter, assistant professor of management, information systems, and entrepreneurship at WSU Everett, suggests companies don’t need to give over to everything the employees want, but they should get a sense of how an employee identifies with the technology they already use and develop incentives and mechanism to loosen that identification over time in an article by Anthony Kuipers published in the March 17, 2018, issue of the Moscow-Pullman Daily News. Carter also discusses reasons why people push back when introduced to new technology in her article, “How We Identify with Technology in Everyday Life and Work” published in the June 11, 2018, issue of MoneyInc.

Return Customers Drive Success in Hospitality Sector

Christina Chi, associate professor of hospitality business management, discusses four things hospitality, travel, and tourism managers and marketers should consider to keep tourists coming back in her article published in the March 29, 2018, issue of the Spokane Journal of Business.

Putting Senior Living on the Map for the Next Generation

Scott Eckstein, clinical assistant professor and senior living executive-in-residence in the School of Hospitality Business Management, WSU Everett, discusses how the WSU Institute for Senior Living will provide a path for the next generation of leaders in the growing senior living industry in Sara Wildberger’s article published in the 2018 March/April issue of Senior Living Executive.

Would You Consider Hiring a Candidate with a Criminal Record?

Jerry Goodstein, professor of management, information systems, and entrepreneurship, discusses how businesses can successfully hire ex-offenders that result in positive benefits for the business, individuals, and their communities in his article published in the April 4, 2018, issue of MoneyInc. Goodstein’s article “How the Washington Fair Chance Act Can Expand Your Talent Pool” was featured in the June 3, 2018, issue of the Spokesman Review.

Robert Harrington
Doug Charles
Thomas Henick-Kling

Channel the Art of Hospitality to Keep Customers Coming Back

Robert Harrington, academic director, Carson College of Business at WSU Tri-Cities, addresses how in changing times, hospitality businesses can change to meet the needs of their customers and still run a successful operation. He says one tip is to understand what customers are looking for, then develop creative and innovative experiences to keep them coming back for more in his article published in the March 2018 issue of the Tri-Cities Journal of Business. Harrington, Thomas Henick-Kling, director of viticulture and enology and professor of enology, WSU Tri-Cities, and Doug Charles (’83 HRA), owner of Compass Wines, BBQ Wine Company, and ded.reckoning Wine Company, were featured in “Winemaking: Part Science, Part Art and All Business,” in Jamie Peha’s article published May 14, 2018, in TableTalk Northwest. Harrington and Henick-Kling also discuss how WSU is preparing students to take on both the business and the science sides of the trade in their article “At the Intersection of Wine Business and Wine Science” published in the May 23, 2018, issue of Wine Press Northwest.

Study: Pacific Northwest business leaders positive, but Worried about Future

Chip Hunter, dean, discusses findings from Business in the Northwest 2018, a new report by the Carson College exploring the concerns of Northwest business leaders in the June 8, 2018, issue of the Spokane Journal of Business. Hunter discussed implications of the report’s findings in “How Business and Policy Leaders in the Pacific Northwest Can Work Together,” published in a June issue of Seattle Business Magazine.

Creating the Catalyst: Washington State Partners with Amazon on an Innovation Grant Program

Marie Mayes, director of the Center for Entrepreneurial Studies, was featured in an article discussing a new partnership, the “Amazon Catalyst Program” between WSU and Amazon to fund projects proposed by members of the University community that are deemed to be globally impactful and disruptive. The article was published in the April 28, 2018, edition of BizEd.

With $70 Million in Giving, the Inland Northwest Community Foundation Changing Name to ‘Innovia’

Andrew Perkins, associate professor of marketing, was featured in Becky Kramer’s article discussing Inland Northwest Community Foundation’s name change to “Innovia Foundation.” Perkins gave insights on the rebranding process. The article appeared in the June 5, 2018, issue of the Spokesman.

Shift General Manager Leadership Styles to Drive Hotel Success

Jenni Sandstrom, clinical assistant professor of hospitality business management, discusses different leadership styles of successful general managers and the necessity of being able to adapt to increase motivation among employees and ensure tasks get completed in her article published in the March 31, 2018, issue of Manage Magazine. Sandstrom also discusses how strong leadership, empowering employees, and developing a unique culture are key to making hotel managers in her article “Powerful Traits That Will Make You Successful in Hotel Management” published in the May 8, 2018, issue of Manage Magazine.

Boost a Hospitality Career with Online Courses, Programs

Nancy Swanger, associate dean and director, School of Hospitality Business Management, discusses the breadth of the hospitality industry and ways prospective students may learn about the field in Jordan Friedman’s article published in the March 22, 2018, issue of U.S. News &World Report.

Study: Fairness in the Classroom Reduces ‘Evaluation Retaliation’

Tom Tripp, professor and senior associate dean of academic affairs, WSU Vancouver, suggests professors don’t have to worry about grades negatively impacting their student ratings as long as they use classroom practices students perceive to be fair in Collen Flaherty’s article published in the June 14, 2018, issue of Insider Higher Ed, and in Tala Salem’s article “Study: Fair Classroom Practices Reduce Threat of ‘Evaluation Retaliation’” published in the June 14, 2018, issue of U.S. News & World Report.

March 2018 – Research & Popular Press

Career Development Can be an Invaluable Retention Tool — but Only if Done Right

Jesus Bravo, clinical associate professor of management, information systems, and entrepreneurship at WSU Vancouver, is featured in Riia O’Donnell’s article published in the February 20, 2018 issue of HR Dive. Bravo discusses promote career development opportunities/programs by tying them with opportunities for promotion within the organization.

New WSU Program Aims for Innovation in Senior Living

Scott Eckstein, clinical assistant professor and senior living executive in residence at WSU Everett, discusses the new WSU Institute for Senior Living’s vision to help the senior living industry keep pace with the evolving needs of seniors in his article published in the February 15, 2018, issue of the Spokane Journal of Business.

Hiring Ex-Offenders: Learning from Experience

Jerry Goodstein, professor of management, information systems, and entrepreneurship at WSU Vancouver, discusses why some organizations choose to hire ex-offenders in his article published January 2, 2018, in HR People + Strategy. Goodstein also discusses reasons to consider giving ex-offenders an opportunity to fill seasonal positions in his article, “Give Ex-Offenders a Second Chance This Holiday Season,” published on the November 22, 2017, in The Seattle Times.

What Do Millennials Want from Their Wine?

Rhonda Hammond, assistant professor of hospitality business and wine business management at WSU Tri-Cities, discusses the wine characteristics and preferences millennials prefer in her article published in the January 30, 2018, issue of Money Inc.


IRS Violating Privacy laws; Must Do Better

Kimberly Houser, associate professor of business law, discusses the IRS’s use of data analytics and social media to audit taxpayers as a direct violation of privacy rights breaching several federal statutes designed to prevent government intrusion in her op ed published in the January 20, 2018, issue of The Hill.

Additional media coverage on Houser’s and Accounting Professor Debbe Sander’s research on this topic includes:

“2 Ways the IRS May Be Stalking You on Social Media and How to Avoid Being Singled Out”, September 11, 2017, Inc.

“WSU Professor Says IRS is Breaking Privacy Laws by Mining Social Media”, August 25, 2017, The Spokesman Review.

“IRS to Relaunch More Secure Data Retrieval Tool for 2018-19 FAFSA”, August 30, 2017, CSO Online.

“The IRS is Probably Looking at Your Dumb Tax Tweets”, August 31, 2017, Lifehacker.

“WSU Professor Says IRS is Breaking Privacy Laws”, August 29, 2017, The Daily Evergreen Newspaper.

“WSU Professor Says IRS is Breaking Privacy Laws”, August 29, 2017, Fair Tax.

“IRS Using Social Media To Target Taxpayers – Is Against Federal Law”, August 29, 2017, American Lookout.

“Washington State University Professor Says IRS is Breaking Privacy Laws by Mining Social Media”, August 28, 2017, Privacy Blog.

The IRS Is Mining Taxpayer Data On Social Media In Violation Of Federal Privacy Law”, August 28, 2017, Law and Tax Professor Blog.

“IRS Breaking Law by Mining Data, Probing Social Media, Says WSU Professor”, August 23, 2017, Washington State University News.

“Is the IRS Use of Social Media to Establish Audit Targets Legal”, August 30, 2017, Allen Barron Business Advisory.

“Tax on USA Uses Data Mining and Predictive Analytics”, January 9, 2017, Center for Strategic Assessment and Forecasts.

“WSU Professor Says IRS is Breaking Privacy Laws by Mining Social Media”, August 25, 2017, Right Mind.

“The Use of Big Data Analytics by the IRS: Efficient Solutions or the End of Privacy as We Know It?”, September 7, 2017, The Government Lab.

“The IRS Might Be Cyberstalking You”, September 6, 2017, Klasing Associates.

“The IRS Is Mining Taxpayer Data On Social Media In Violation Of Federal Privacy Law”, August 29, 2017, Law and Social Media Word Press.

“Poker Players Should be Aware of the IRS Using Social Media to Collect Information”, August 30, 2017, Card Players News Team.

“IRS to Relaunch More Secure Data Retrieval Tool for 2018-19 FAFSA”, September 25, 2017, Tech Fish News.

“Is the IRS Searching Social Media for Proof of Poker Payouts?”, August 31, 2017, American Card Room Blog.

“US Tax Inspectorate Uses Data Mining and Predictive Analytics”, August 30, 2017, Steemit.

“The IRS is Breaking the Law?”, September 7, 2017, PGI Agency.

“Are You Are Being “Liked” by the IRS”, October 3, 2017, Tax Expert Blog.

The IRS Decides Who to Audit by Data Mining Social Media”,  August 29, 2017, Slashdot News.

“IRS Data Mining Could Snare Unwary Poker Players”, September 12, 2017, Stock Prices Now.

“IRS is Mining Taxpayer Data on Social Media”, September 21, 2017, Westlake Legal Group.

“IRS Social Media Data Mining for Auditing ‘Violates Federal Law’”, August 30, 2017, BreitBart Journal.

Houser also spoke at two global conferences on her big data/predictive analytics research including the Intelligent Future at Ignite speaker series at the South by Southwest (SXSW) Conference in Texas and the SAGE Ocean speaker series at the Sage Publishing conference in London.

Photo by Michael Guilfoil, ’76.

Higher Ed MBA Programs Flex Their Muscle: B-Schools Boost Online and Part-Time Offerings to Attract Busy Professionals

Cheryl Oliver, assistant dean for graduate and online programs, discusses redesigning MBA programs to stay competitive in an article by Dawn Papandrea published in the January 22, 2018, issue of University Business. Oliver was also featured in Michael Guilfoil’s article, “Front & Center: Seeing Others Succeed Motivates WSU Administrator,” published in the February 26, 2018, issue of the Spokesman Review. Guilfoil’s article highlights Oliver’s career path that led her to her current position, her passion for helping others reach their potential, and details about the college’s online MBA programs.

Ambassador’ Training Key to Keeping Star Employees

Jenni Sandstrom, clinical assistant professor of hospitality business management, shares insights on training hotels can provide employees to ensure employee success and retention in her article published in the November 22, 2017, issue of the Spokane Journal of Business.

Want to Bolster Your New Year’s Resolution? Ask, Don’t Tell

David Sprott, senior associate dean for research, shares research insights on the question-behavior effect that may be a perfect way to keep New Year’s resolutions in his article published in the January issue of Money Inc. Sprott also discusses how brick-and-mortar retailers can give customers a unique and innovative in-store experience that will keep holiday shoppers coming back for more in his article, “How to Drive Shoppers Back In-Store This Holiday Season” published in the December 6, 2017, issue of Money Inc.

December 2017 – Research & Popular Press

6 Tips for Giving Voice to Values in the Workplace

Jane Cote, academic director, Carson College of Business at WSU Vancouver, and Claire Latham, associate professor of accounting at WSU Vancouver, offer tips on how organizations can provide employees a framework for addressing workplace dilemmas in their article published the July 2017 issue of Money Inc.

Don’t Set and Forget: Protect Your Personal Info from the Next Breach

Robert Crossler, assistant professor of management, information systems, and entrepreneurship, discusses what individuals can do to address and prevent online security breaches in his article published in the October 3, 2017 issue of Money Inc.

With 10,000 a Day Reaching Age 60, WSU Institute to Seek Answers

Scott Eckstein, clinical assistant professor and senior living executive in residence at WSU Everett, is featured in Jim Davis’s article discussing how the WSU School of Hospitality Business Management is preparing students in its senior living management program to serve the industry as the baby boomer generation retires. The article is published in the September 1, 2017, issue of the HeraldNet. Eckstein also discusses workforce training needs in the senior living industry as baby boomers approach retirement in his article “More Seniors to Repurpose; Caregivers Should Prepare,” published in the August 3, 2017, issue of the Spokane Journal of Business.

A Moral Compass for Business

Jerry Goodstein, professor of management, information systems and entrepreneurship at WSU Vancouver, shares on the shift from reactive to proactive approaches by corporations to define core values and corporate social responsibility in Margo Greenman’s article published August 3, 2017, in 425Business.

Cool Credit Cards: Best Terms, Designs & Trends

Kunter Gunasti, assistant professor of marketing, discusses how a credit card can be “cool” to millennials and others in the online Ask the Experts: Is There a Cool Credit Crowd” published in the November 14, 2017, edition of WalletHub.

Dining with Millennials: Generation Y Looks for Authentic Experience

Rhonda Hammond, assistant professor of hospitality business management at WSU Tri-Cities, discusses her research examining millennials and their wine consumption preferences in Viki Eierdam’s article published in the August 1, 2017, issue of Oregon Wine Press. Hammond also discusses the topic in “Millennials Want to Know: What’s in the Wine Glass?” published in the November 3, 2017, issue of the Vancouver Business Journal.

WSU Professor Says IRS is Breaking Privacy Laws by Mining Social Media

Kimberly Houser, associate professor of business law, is featured in Becky Kramer’s article discussing Houser’s research on how the IRS is using social media and data analytics for enforcement, published in the August 25, 2017, issue of the Spokesman Review. She also contributed “Clear Social Media Policies are a Must” in the September 28, 2017 issue of the Spokane Journal of Business.

Universities Take a Harder Look at Whether M.B.A. Programs Are Worth It

Chip Hunter, dean, discusses challenges that are faced by M.B.A. programs across the country and worldwide in Kelsey Gee’s article, published in the November 1, 2017, issue of the Wall Street Journal.

Filling the STEM Void: Why Veterans are the Answer

K.D. Joshi, professor of management, information Systems, and entrepreneurship, discusses her research examining opportunities in STEM for veterans to pursue meaningful careers that also align with skills they learned in the military in her article published in the November 2017 issue of MoneyInc.

Taking Advantage of the Online Opportunity without Overstretching

Cheryl Oliver, assistant dean for online and graduate programs, discusses what it takes to identify and succeed in new geographic markets using online programming, published in the October 25, 2017, issue of evoLLLution.

Why Women Get Criticized for Being Candid at Work

Leah Sheppard, assistant professor of management, discusses how the stereotype of the “catty” female boss can, to some, make giving constructive feedback seem like an act of spite in her article published in the August 4, 2017, issue of The Atlantic.
Her research was also featured in Julia Carpenter’s article “Does High School Drama Follow Women to the Workplace?” discussing biases about female conflict in the workplace. The article was published in the September 14, 2017, issue of CNN Money.

Cyber Monday is Overtaking Black Friday as Shoppers’ Favorite Day

David Sprott, senior associate dean and marketing professor, discusses the results of a recent retail survey which sheds some light on who from the Northwest will head to the malls and who’s staying home for Black Friday, in his article published in the November 16, 2017, issue of Q13 Fox News.

Sprott  also received media coverage in:

Two-Thirds of Northwest shoppers Steer Clear of Stores on Black Friday, WSU Survey Finds

The Spokesman-Review, The Seattle Times, Wenatchee World

 “3 Ways To Bring Shoppers Back To the Stores For the Holidays

Seattle Business Magazine

64 Percent of Northwesterners Plan to Skip Black Friday

The Oregonian/OregonLive

Retailers Facing Near-death Experiences. But They Always Are and Most Survive

The News Tribune, The Bellingham Herald

 “Washington Shoppers Lose Interest in Black Friday Shopping

My Northwest 

Downtown Missoula Partnership Encourages Local Shopping for Small Business Saturday

The Missoulian

Brief: WSU’s researchers find most customers plan to skip Black Friday

Moscow Pullman Daily News

Survey finds majority of Northwest residents plan to skip Black Friday shopping

Moscow Pullman Daily News

Our View: Less In-store Shopping for Black Friday the Better

Moscow Pullman Daily New

Got Your Game Face on for Black Friday? Here’s Your Cheat Sheet

The Bellingham Herald

Are Shoppers Losing Interest in Black Friday?

King 5

Washington Shoppers Lose Interest in Black Friday Shopping

KTTH

Cyber Monday Tops Black Friday For Holiday Shopping

Bulhafu

These Black Friday Shopping Tips will Come in Handy

Babs Escapes

Most Americans Plan to Shop on Black Friday—Ebates Holiday Survey

The Dirty South Soccer

Stores Open on Thanksgiving Day 2017 & Hours

EslForKids

Black Friday is Coming, so Buyer Beware

Games World Italia

Shop Carefully for Best ‘Black Friday’ Deals

The Current Hollywood

See What Stores in New Orleans Will Open on Thanksgiving

Steelers Lounge

See what stores in New Orleans will open on Thanksgiving

234 Vibes News

Best and Worst Black Friday Buys

TechGuava

Most Americans Plan to Shop on Black Friday — Ebates Holiday Survey

Sinema Blaze

Broadcast and radio coverage:

Q13 News, KIRO 7 News, Montana This Morning, KXLF, KXL, KOMO A.M., KGW News at Sunrise

Certifiable Benefits

Nancy Swanger, associate dean and director, School of Hospitality Business Management, discusses the four types of learners who may benefit most from a college certificate in Paul Rogers’s article “Certifiable Benefits” published in the July 2017 issue of LA Weekly.

The Voices of Hobby Entrepreneurship: Money, Market, and Meaning

Benjamin Warnick, assistant professor of management, information systems, and entrepreneurship, discusses factors to consider when starting a hobby-based business and why some hobby entrepreneurs thrive while others burn out in his article published in the September 21, 2017, issue of Money Inc.