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Dividend The official online magazine of the Carson College of Business

Research & Popular Press August 2017

Preparing next generation of senior living professionals

Scott Eckstein, clinical assistant professor and senior living executive-in-residence at WSU North Puget Sound at Everett, discusses a growing need for highly-skilled professionals in the area of senior living management and how WSU is preparing students to bridge the workforce gap in his article published in the May 26, 2017, issue of the Vancouver Business Journal.

Hiring Ex-offenders and Moving Beyond Barriers of Stigma

Jerry Goodstein, professor of management, information systems and entrepreneurship at WSU Vancouver, shares insights on hiring ex-offenders in his article published in the July 21, 2017, issue of the Vancouver Business Journal.

Why Restaurants are Still Saying No to GMO

Dogan Gursoy, professor of hospitality business management, was featured in an article by Maggie Hennessy about research supporting findings that more restaurant diners are seeking out and willing to pay more for non-GMO options. The article was published in the January 24, 2017, issue of Food Democracy Now! Hennessy’s article was also featured in the January 2017 issue of QSR.

Sips & Stories Snare Millennial Wine Drinkers

Rhonda Hammond, assistant professor of hospitality business management at WSU Tri-Cities, was featured in Jane Firstenfeld’s article discussing what millennials want out of their wine drinking experiences. The article was published in the March 13, 2017, issue of Wines and Vines. Hammond was also featured in Zach Geballe’s article “What Millennials Want from their Wine” published in the March 15, 2017, issue of Seattle Weekly.

This Summer, Leverage the Art of Strategic Hospitality

Robert Harrington, professor of hospitality business management and wine business management at WSU Tri-Cities, discusses co-creation and other ways hospitality businesses and service providers can elevate their offerings beyond the traditional notions of hospitality in his article published in the June 30, 2017, issue of the Vancouver Business Journal. Harrington also contributed “Harnessing Hospitality to Enhance Guest Services” in the April 13, 2017, issue of the Spokane Business Journal. He was also featured in Adam Worcester’s article “Bellevue Collection Revitalizes the Retail Experience” published in the February 14, 2017, issue of the Puget Sound Business Journal and in Ryan Lambert’s article “Seattle Freeze? Hospitality Expert Says the Region is Better than Most” published in the January 12, 2017, issue of the Puget Sound Business Journal.

Four Tips for Avoiding Social Media Pitfalls

Kim Houser, clinical assistant professor of business law, offers businesses and employees tips for avoiding common social media pitfalls in her article published in the March 17, 2017, issue of the Vancouver Business Journal.

American Education: On the Path to the American Dream

Chip Hunter, dean, discusses how higher education can help make the gift of the American Dream real and attainable to anyone willing to reach for it in his article published in the April edition of Money Inc.

WSU Vancouver to Launch Business Assistance Program

Mistie Josephson, manager of the Business Growth Mentor & Analysis Program at WSU Vancouver, was featured in Chelsea Copenhaver’s article about the Carson College of Business MAP Collective program at WSU Vancouver that helps small businesses accelerate growth. The article was published in the March 31, 2017, issue of the Vancouver Business Journal.

Research Shows Veterans May be Answer to Workforce Gap

K.D. Joshi, professor of management, information systems and entrepreneurship, discusses her research illustrating how STEM fields, such as IT, are ripe with opportunity for veterans to pursue meaningful careers that also align with skills they learned in the military in her article published in the May 12, 2017, issue of the Vancouver Business Journal.

Job Burnout: How Can Managers Help Employees Escape It?

Jenny Kim, professor of hospitality business management, identifies steps managers can take to help reduce burnout rates and subsequent job turnover among employees in her article published in the May issue of Money Inc.

For Budding Entrepreneurs, Make the Business Plan Work for You

Marie Mayes, director of the Center for Entrepreneurial Studies, suggests tools and tips on making a business plan work for budding entrepreneurs and aspiring business owners in her article published in the June issue of Money Inc.

Tips for Finding the Right MBA

Devon Meister (’14 EMBA), a major in the United States Air Force Reserves, contributed a guest article offering several tips on choosing an online graduate program, published in 2017 by Military.com. Meister has served for 13 years in a variety of roles from pilot to meteorologist to project manager. She is currently a pilot for the 53rd Weather Reconnaissance Squadron Hurricane Hunters.

5 Tips for Picking the Right MBA Program

Cheryl Oliver, assistant dean for online and graduate programs, discusses the return on investment for an MBA degree and how to pick the right MBA program to meet goals, budgets, and lifestyles in her article published in the July issue of Money, Inc.

Brand Marketing: Communicating Your Values

Andy Perkins, associate professor of marketing, was featured in Kirstin Kelley’s article discussing the importance of having visible and observable values for effective brand marketing. The article was published in the February 24, 2017, issue of the Vancouver Business Journal.

Three Questions to Ask Yourself Before Turning Your Hobby into a Business

Benjamin Warnick, associate professor of management, information systems, and entrepreneurship, suggests hobbyists ask themselves three questions before attempting to turn a hobby into a business in his article published in the May 3, 2017, issue of Entrepreneur. Warnick also contributed “Blending Work, Play in Hobby Entrepreneurship” to the April 13, 2017, issue of the Spokane Journal of Business and was featured in Anthony Kuipers’ article “When a Hobby Becomes a Business” published in the April 15, 2017, issue of the Moscow-Pullman Daily News.

Research & Popular Press March 2017

Smartphones Increase Exposure of Company Information

Robert Crossler, assistant professor of information systems, discusses steps that can reduce the likelihood of data compromise in his article published in the February 16, 2017, edition of the Spokane Journal of Business.

Bellevue Collection Revitalizes the Retail Experience

Robert Harrington, professor of Hospitality Business Management and Wine Business Management at WSU Tri-Cities, discusses the Bellevue Collection’s innovative approach to retail in his article published in the February 14 issue of the Puget Sound Business Journal. Harrington discusses how restaurant and hospitality industries can encourage two-way communication with customers at every stage of the guest experience in “Wine and the Art of Hospitality” published in the December 16, 2016, issue of TableTalk Northwest.

WSU’s Hunter Reaches out to Spokane Businesses

Chip Hunter, dean, discusses plans to make the WSU Carson College of Business into a model business school for the Pacific Northwest in his article published in the November 17, 2016, issue of the Spokane Journal of Business.

Understand the law: ‘Ban-the-box’ and Background Checks

Kristine Kuhn, associate professor of management, information systems and entrepreneurship, discusses how organizations can solicit criminal history to improve chances of hiring the best candidates in her article published in the December 16, 2016, issue of the Vancouver Business Journal.

Washington Researchers Examine ESL Preparation in Hospitality

Jenni Sandstrom, hospitality business management clinical assistant professor, and Mark Beattie, program coordinator and clinical assistant professor at WSU North Puget Sound at Everett, discuss their research to identify the gaps that exist between what immigrant workers know prior to entering the hospitality sector and what they need to know to be successful in their new positions in their article published in the January 30, 2017, edition of Lodging Magazine.

Three Steps Managers Can Take to Address Same-sex Conflict

Leah Sheppard, assistant professor of management, information systems, and entrepreneurship, discusses her research indicating that conflict among women in the workplace is often interpreted more negatively than conflict among men in her article published in the October 14, 2016, issue of the Vancouver Business Journal.

John Wick Suffers Extreme Workplace Rage, Psychologist Says

Tom Tripp, associate dean for academic programs, discusses the psychology of workplace revenge as it relates to John Wick, a character in Keanu Reeves’ films, in his article published in the February 13, 2017, issue of Invest Entertainment.

Research & Popular Press December 2016

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WSU’s Senior Housing Management Class Grows

Nancy Swanger, director of the School of Hospitality Business Management and associate dean, discusses what makes the school’s senior living course successful and attractive to students interested in the senior housing management niche in her article published in the February 11, 2016 issue of the Spokane Journal of Business.

KD Joshi

How Black Men, Vets are Uniquely Qualified for STEM Jobs

K.D. Joshi, professor of management, information systems and entrepreneurship, discusses how military veterans and black men, two groups that have previously lacked opportunities in STEM fields but possess unique soft skills, can meet the need for a larger, skilled workforce across the state of Washington in her article published in the February 19, 2016 issue of the Puget Sound Business Journal.

MistieJosephson

Free Student Consultancy Helps Farrar’s Bistro Grow

Mistie Josephson, Business Growth MAP manager, WSU Vancouver, describes how MAP students helped Farrar’s Bistro, a neighborhood grill, achieve an 18 percent growth in revenue in her article, published in the April 29, 2016 issue of the Vancouver Business Journal.

Iis Tussyadiah

Co-working spaces may help fuel local tech industry

Iis Tussyadiah, associate clinical professor of hospitality business management, WSU Vancouver, discusses the demand for co-working space in her article, published in the June 3, 2016 edition of the Vancouver Business Journal.

jane-cote_editclaire-latham-edit

Addressing Ethical Conflicts Directly in the Workplace: Frameworks are Available for Handling Such Issues,

Jane Cote, academic director of the Carson College of Business, WSU Vancouver, and Clair Latham, associate professor of accounting at WSU Vancouver discuss how to respond when values or ethics are challenged in the workplace in their work, published in the July 14, 2016 issue of the Spokane Journal of Business.

Workplace Conflict and Bringing Voice to Your Values

Cote and Latham are also featured in their work, published in the July 15, 2016 issue of the Vancouver Business Journal.

DoganGursoy-profile

Non-GMO Menu Items Can Earn Higher Markups

Dogan Gursoy, professor of hospitality business management, discusses his study that found customers will pay extra to eat restaurant meals free of genetically modified ingredients in his article, published in the July 28, 2016 issue of Restaurant Hospitality.

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Are You Present or Future Oriented?

Jeff Joireman, associate professor of marketing, discusses how spending habits and financial responsibility can be influenced by whether a person is present or future oriented in his article, published in the August 26 issue of the Vancouver Business Journal.

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All Facets of Faculty

David Sprott, senior associate dean for faculty, research, and international programs, and Andrew Perkins, associate professor of marketing, discuss strategies to help faculty manage workload and contribute research in his work, published in the August 19, 2016 issue of BizEd.

University faculty and staff

Northwest Wine Schools Embrace Business Coursework

Robert Harrington, professor of hospitality business management, discusses the Wine Business Management Certificate in his article published in the September 21, 2016 issue of Wines & Vines. The certificate is also featured in Sip Northwest Magazine and in Washington Tasting Room Magazine.

Suzi Billington

18 Ideas for Campus Career Center Events and Services

Suzi Billington, director of the Carson Center for Student Success, discusses strategies the Carson Center uses to help students productively use wait time leading up to the fall career expo in the article, published in the September 30, 2016 issue of University Business.

Research & Popular Press September 2016

DoganGursoy-profile

The Olympics and Other Mega Events: A Boon or a Burden for Local Communities

Dogan Gursoy, professor of hospitality business management, discusses the effect of the Olympics on local communities in his article published in the July 25, 2016 issue of Triple Pundit.

MistieJosephson

New Way to Help Tech Business Grow, Impact the Region,”

Mistie Josephson, Business Growth MAP manager at WSU Vancouver, introduces the MAP Tech Collective, a cohort that helps technology businesses grow and benefit the economy in the Vancouver region in her article published in the January 29, 2016 issue of the Vancouver Business Journal.

Darrel Muehling

Reminiscing and the Power of Nostalgia in Advertising

Darrel Muehling, professor and chair of the Department of Marketing and International Business, explores the power of nostalgia in advertising in his article published in the May 20, 2016 issue of the Vancouver Business Journal.

Research & Popular Press June 2016

Christina Chi

Hotel Greenwashing Dirties Eco-friendly Reputation

Christina Chi, associate professor of hospitality business management, investigates the consequences of greenwashing in the lodging industry and suggest ways hotels can establish credibility in consumers’ minds in her article featured in the October 12, 2015 edition of Eco-Business.

JennyKim

Tackling Job Burnout and Keeping Guests Happy: How Training and Recruiting Techniques Can Kill Two Birds With One Stone

Jenny Kim, professor of hospitality business management, provides expertise on steps hotel managers can take to help reduce burnout and subsequent job turnover among employees in her article featured in the December 16, 2015 issue of Restaurant Hospitality.

Jeff joireman

People’s Time Orientation Can Affect Their Fiscal Decisions: Physical, Cognitive Habits Strengthen Self-control

Jeff Joireman, associate professor of marketing, examines how individuals’ time orientation can affect their fiscal management in his article featured in the December 3, 2015 issue of the Spokane Journal of Business.

Andrew Perkins

Flipped Classrooms Boost Learning: Model Provides Students Hands-on Business Skills

Andrew Perkins, associate professor of marketing, discusses the many benefits of the “flipped-classroom” model in his article featured in the April 7, 2016 issue of the Spokane Journal of Business.

K.D. Joshi

Microtask Crowdsourcing Can Both Empower and Marginalise Workers

K.D. Joshi, professor of management, information systems, and entrepreneurship, shares insights from her deep analysis of crowd workers’ values in her blog featured in the April 16, 2016 issue of the LSE Business Review published by the London School of Economics.