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Dividend The official online magazine of the Carson College of Business

December 2017 – Research & Popular Press

6 Tips for Giving Voice to Values in the Workplace

Jane Cote, academic director, Carson College of Business at WSU Vancouver, and Claire Latham, associate professor of accounting at WSU Vancouver, offer tips on how organizations can provide employees a framework for addressing workplace dilemmas in their article published the July 2017 issue of Money Inc.

Don’t Set and Forget: Protect Your Personal Info from the Next Breach

Robert Crossler, assistant professor of management, information systems, and entrepreneurship, discusses what individuals can do to address and prevent online security breaches in his article published in the October 3, 2017 issue of Money Inc.

With 10,000 a Day Reaching Age 60, WSU Institute to Seek Answers

Scott Eckstein, clinical assistant professor and senior living executive in residence at WSU Everett, is featured in Jim Davis’s article discussing how the WSU School of Hospitality Business Management is preparing students in its senior living management program to serve the industry as the baby boomer generation retires. The article is published in the September 1, 2017, issue of the HeraldNet. Eckstein also discusses workforce training needs in the senior living industry as baby boomers approach retirement in his article “More Seniors to Repurpose; Caregivers Should Prepare,” published in the August 3, 2017, issue of the Spokane Journal of Business.

A Moral Compass for Business

Jerry Goodstein, professor of management, information systems and entrepreneurship at WSU Vancouver, shares on the shift from reactive to proactive approaches by corporations to define core values and corporate social responsibility in Margo Greenman’s article published August 3, 2017, in 425Business.

Cool Credit Cards: Best Terms, Designs & Trends

Kunter Gunasti, assistant professor of marketing, discusses how a credit card can be “cool” to millennials and others in the online Ask the Experts: Is There a Cool Credit Crowd” published in the November 14, 2017, edition of WalletHub.

Dining with Millennials: Generation Y Looks for Authentic Experience

Rhonda Hammond, assistant professor of hospitality business management at WSU Tri-Cities, discusses her research examining millennials and their wine consumption preferences in Viki Eierdam’s article published in the August 1, 2017, issue of Oregon Wine Press. Hammond also discusses the topic in “Millennials Want to Know: What’s in the Wine Glass?” published in the November 3, 2017, issue of the Vancouver Business Journal.

WSU Professor Says IRS is Breaking Privacy Laws by Mining Social Media

Kimberly Houser, associate professor of business law, is featured in Becky Kramer’s article discussing Houser’s research on how the IRS is using social media and data analytics for enforcement, published in the August 25, 2017, issue of the Spokesman Review. She also contributed “Clear Social Media Policies are a Must” in the September 28, 2017 issue of the Spokane Journal of Business.

Universities Take a Harder Look at Whether M.B.A. Programs Are Worth It

Chip Hunter, dean, discusses challenges that are faced by M.B.A. programs across the country and worldwide in Kelsey Gee’s article, published in the November 1, 2017, issue of the Wall Street Journal.

Filling the STEM Void: Why Veterans are the Answer

K.D. Joshi, professor of management, information Systems, and entrepreneurship, discusses her research examining opportunities in STEM for veterans to pursue meaningful careers that also align with skills they learned in the military in her article published in the November 2017 issue of MoneyInc.

Taking Advantage of the Online Opportunity without Overstretching

Cheryl Oliver, assistant dean for online and graduate programs, discusses what it takes to identify and succeed in new geographic markets using online programming, published in the October 25, 2017, issue of evoLLLution.

Why Women Get Criticized for Being Candid at Work

Leah Sheppard, assistant professor of management, discusses how the stereotype of the “catty” female boss can, to some, make giving constructive feedback seem like an act of spite in her article published in the August 4, 2017, issue of The Atlantic.
Her research was also featured in Julia Carpenter’s article “Does High School Drama Follow Women to the Workplace?” discussing biases about female conflict in the workplace. The article was published in the September 14, 2017, issue of CNN Money.

Cyber Monday is Overtaking Black Friday as Shoppers’ Favorite Day

David Sprott, senior associate dean and marketing professor, discusses the results of a recent retail survey which sheds some light on who from the Northwest will head to the malls and who’s staying home for Black Friday, in his article published in the November 16, 2017, issue of Q13 Fox News.

Sprott  also received media coverage in:

Two-Thirds of Northwest shoppers Steer Clear of Stores on Black Friday, WSU Survey Finds

The Spokesman-Review, The Seattle Times, Wenatchee World

 “3 Ways To Bring Shoppers Back To the Stores For the Holidays

Seattle Business Magazine

64 Percent of Northwesterners Plan to Skip Black Friday

The Oregonian/OregonLive

Retailers Facing Near-death Experiences. But They Always Are and Most Survive

The News Tribune, The Bellingham Herald

 “Washington Shoppers Lose Interest in Black Friday Shopping

My Northwest 

Downtown Missoula Partnership Encourages Local Shopping for Small Business Saturday

The Missoulian

Brief: WSU’s researchers find most customers plan to skip Black Friday

Moscow Pullman Daily News

Survey finds majority of Northwest residents plan to skip Black Friday shopping

Moscow Pullman Daily News

Our View: Less In-store Shopping for Black Friday the Better

Moscow Pullman Daily New

Got Your Game Face on for Black Friday? Here’s Your Cheat Sheet

The Bellingham Herald

Are Shoppers Losing Interest in Black Friday?

King 5

Washington Shoppers Lose Interest in Black Friday Shopping

KTTH

Cyber Monday Tops Black Friday For Holiday Shopping

Bulhafu

These Black Friday Shopping Tips will Come in Handy

Babs Escapes

Most Americans Plan to Shop on Black Friday—Ebates Holiday Survey

The Dirty South Soccer

Stores Open on Thanksgiving Day 2017 & Hours

EslForKids

Black Friday is Coming, so Buyer Beware

Games World Italia

Shop Carefully for Best ‘Black Friday’ Deals

The Current Hollywood

See What Stores in New Orleans Will Open on Thanksgiving

Steelers Lounge

See what stores in New Orleans will open on Thanksgiving

234 Vibes News

Best and Worst Black Friday Buys

TechGuava

Most Americans Plan to Shop on Black Friday — Ebates Holiday Survey

Sinema Blaze

Broadcast and radio coverage:

Q13 News, KIRO 7 News, Montana This Morning, KXLF, KXL, KOMO A.M., KGW News at Sunrise

Certifiable Benefits

Nancy Swanger, associate dean and director, School of Hospitality Business Management, discusses the four types of learners who may benefit most from a college certificate in Paul Rogers’s article “Certifiable Benefits” published in the July 2017 issue of LA Weekly.

The Voices of Hobby Entrepreneurship: Money, Market, and Meaning

Benjamin Warnick, assistant professor of management, information systems, and entrepreneurship, discusses factors to consider when starting a hobby-based business and why some hobby entrepreneurs thrive while others burn out in his article published in the September 21, 2017, issue of Money Inc.

Research & Popular Press August 2017

Preparing next generation of senior living professionals

Scott Eckstein, clinical assistant professor and senior living executive-in-residence at WSU North Puget Sound at Everett, discusses a growing need for highly-skilled professionals in the area of senior living management and how WSU is preparing students to bridge the workforce gap in his article published in the May 26, 2017, issue of the Vancouver Business Journal.

Hiring Ex-offenders and Moving Beyond Barriers of Stigma

Jerry Goodstein, professor of management, information systems and entrepreneurship at WSU Vancouver, shares insights on hiring ex-offenders in his article published in the July 21, 2017, issues of the Vancouver Business Journal.

Why Restaurants are Still Saying No to GMO

Dogan Gursoy, professor of hospitality business management, was featured in an article by Maggie Hennessy about research supporting findings that more restaurant diners are seeking out and willing to pay more for non-GMO options. The article was published in the January 24, 2017, issue of Food Democracy Now! Hennessy’s article was also featured in the January 2017 issue of QSR.

Sips & Stories Snare Millennial Wine Drinkers

Rhonda Hammond, assistant professor of hospitality business management at WSU Tri-Cities, was featured in Jane Firstenfeld’s article discussing what millennials want out of their wine drinking experiences. The article was published in the March 13, 2017, issue of Wines and Vines. Hammond was also featured in Zach Geballe’s article “What Millennials Want from their Wine” published in the March 15, 2017, issue of Seattle Weekly.

This Summer, Leverage the Art of Strategic Hospitality

Robert Harrington, professor of hospitality business management and wine business management at WSU Tri-Cities, discusses co-creation and other ways hospitality businesses and service providers can elevate their offerings beyond the traditional notions of hospitality in his article published in the June 30, 2017, issue of the Vancouver Business Journal. Harrington also contributed “Harnessing Hospitality to Enhance Guest Services” in the April 13, 2017, issue of the Spokane Business Journal. He was also featured in Adam Worcester’s article “Bellevue Collection Revitalizes the Retail Experience” published in the February 14, 2017, issue of the Puget Sound Business Journal and in Ryan Lambert’s article “Seattle Freeze? Hospitality Expert Says the Region is Better than Most” published in the January 12, 2017, issue of the Puget Sound Business Journal.

Four Tips for Avoiding Social Media Pitfalls

Kim Houser, clinical assistant professor of business law, offers businesses and employees tips for avoiding common social media pitfalls in her article published in the March 17, 2017, issue of the Vancouver Business Journal.

American Education: On the Path to the American Dream

Chip Hunter, dean, discusses how higher education can help make the gift of the American Dream real and attainable to anyone willing to reach for it in his article published in the April edition of Money Inc.

WSU Vancouver to Launch Business Assistance Program

Mistie Josephson, manager of the Business Growth Mentor & Analysis Program at WSU Vancouver, was featured in Chelsea Copenhaver’s article about the Carson College of Business MAP Collective program at WSU Vancouver that helps small businesses accelerate growth. The article was published in the March 31, 2017, issue of the Vancouver Business Journal.

Research Shows Veterans May be Answer to Workforce Gap

K.D. Joshi, professor of management, information systems and entrepreneurship, discusses her research illustrating how STEM fields, such as IT, are ripe with opportunity for veterans to pursue meaningful careers that also align with skills they learned in the military in her article published in the May 12, 2017, issue of the Vancouver Business Journal.

Job Burnout: How Can Managers Help Employees Escape It?

Jenny Kim, professor of hospitality business management, identifies steps managers can take to help reduce burnout rates and subsequent job turnover among employees in her article published in the May issue of Money Inc.

For Budding Entrepreneurs, Make the Business Plan Work for You

Marie Mayes, director of the Center for Entrepreneurial Studies, suggests tools and tips on making a business plan work for budding entrepreneurs and aspiring business owners in her article published in the June issue of Money Inc.

Tips for Finding the Right MBA

Devon Meister (’14 EMBA), a major in the United States Airforce Reserves, contributed a guest article offering several tips on choosing an online graduate program, published in 2017 by Military.com. Meister has served for 13 years in a variety of roles from pilot to meteorologist to project manager. She is currently a pilot for the 53rd Weather Reconnaissance Squadron Hurricane Hunters.

5 Tips for Picking the Right MBA Program

Cheryl Oliver, assistant dean for online and graduate programs, discusses the return on investment for an MBA degree and how to pick the right MBA program to meet goals, budgets, and lifestyles in her article published in the July issue of Money, Inc.

Brand Marketing: Communicating Your Values

Andy Perkins, associate professor of marketing, was featured in Kirstin Kelley’s article discussing the importance of having visible and observable values for effective brand marketing. The article was published in the February 24, 2017, issue of the Vancouver Business Journal.

Three Questions to Ask Yourself Before Turning Your Hobby into a Business

Benjamin Warnick, associate professor of management, information systems, and entrepreneurship, suggests hobbyists ask themselves three questions before attempting to turn a hobby into a business in his article published in the May 3, 2017, issue of Entrepreneur. Warnick also contributed “Blending Work, Play in Hobby Entrepreneurship” to the April 13, 2017, issue of the Spokane Journal of Business and was featured in Anthony Kuipers’ article “When a Hobby Becomes a Business” published in the April 15, 2017, issue of the Moscow-Pullman Daily News.

Research & Popular Press March 2017

Smartphones Increase Exposure of Company Information

Robert Crossler, assistant professor of information systems, discusses steps that can reduce the likelihood of data compromise in his article published in the February 16, 2017, edition of the Spokane Journal of Business.

Bellevue Collection Revitalizes the Retail Experience

Robert Harrington, professor of Hospitality Business Management and Wine Business Management at WSU Tri-Cities, discusses the Bellevue Collection’s innovative approach to retail in his article published in the February 14 issue of the Puget Sound Business Journal. Harrington discusses how restaurant and hospitality industries can encourage two-way communication with customers at every stage of the guest experience in “Wine and the Art of Hospitality” published in the December 16, 2016, issue of TableTalk Northwest.

WSU’s Hunter Reaches out to Spokane Businesses

Chip Hunter, dean, discusses plans to make the WSU Carson College of Business into a model business school for the Pacific Northwest in his article published in the November 17, 2016, issue of the Spokane Journal of Business.

Understand the law: ‘Ban-the-box’ and Background Checks

Kristine Kuhn, associate professor of management, information systems and entrepreneurship, discusses how organizations can solicit criminal history to improve chances of hiring the best candidates in her article published in the December 16, 2016, issue of the Vancouver Business Journal.

Washington Researchers Examine ESL Preparation in Hospitality

Jenni Sandstrom, hospitality business management clinical assistant professor, and Mark Beattie, program coordinator and clinical assistant professor at WSU North Puget Sound at Everett, discuss their research to identify the gaps that exist between what immigrant workers know prior to entering the hospitality sector and what they need to know to be successful in their new positions in their article published in the January 30, 2017, edition of Lodging Magazine.

Three Steps Managers Can Take to Address Same-sex Conflict

Leah Sheppard, assistant professor of management, information systems, and entrepreneurship, discusses her research indicating that conflict among women in the workplace is often interpreted more negatively than conflict among men in her article published in the October 14, 2016, issue of the Vancouver Business Journal.

John Wick Suffers Extreme Workplace Rage, Psychologist Says

Tom Tripp, associate dean for academic programs, discusses the psychology of workplace revenge as it relates to John Wick, a character in Keanu Reeves’ films, in his article published in the February 13, 2017, issue of Invest Entertainment.

Research & Popular Press December 2016

nancyswanger_resized

WSU’s Senior Housing Management Class Grows

Nancy Swanger, director of the School of Hospitality Business Management and associate dean, discusses what makes the school’s senior living course successful and attractive to students interested in the senior housing management niche in her article published in the February 11, 2016 issue of the Spokane Journal of Business.

KD Joshi

How Black Men, Vets are Uniquely Qualified for STEM Jobs

K.D. Joshi, professor of management, information systems and entrepreneurship, discusses how military veterans and black men, two groups that have previously lacked opportunities in STEM fields but possess unique soft skills, can meet the need for a larger, skilled workforce across the state of Washington in her article published in the February 19, 2016 issue of the Puget Sound Business Journal.

MistieJosephson

Free Student Consultancy Helps Farrar’s Bistro Grow

Mistie Josephson, Business Growth MAP manager, WSU Vancouver, describes how MAP students helped Farrar’s Bistro, a neighborhood grill, achieve an 18 percent growth in revenue in her article, published in the April 29, 2016 issue of the Vancouver Business Journal.

Iis Tussyadiah

Co-working spaces may help fuel local tech industry

Iis Tussyadiah, associate clinical professor of hospitality business management, WSU Vancouver, discusses the demand for co-working space in her article, published in the June 3, 2016 edition of the Vancouver Business Journal.

jane-cote_editclaire-latham-edit

Addressing Ethical Conflicts Directly in the Workplace: Frameworks are Available for Handling Such Issues,

Jane Cote, academic director of the Carson College of Business, WSU Vancouver, and Clair Latham, associate professor of accounting at WSU Vancouver discuss how to respond when values or ethics are challenged in the workplace in their work, published in the July 14, 2016 issue of the Spokane Journal of Business.

Workplace Conflict and Bringing Voice to Your Values

Cote and Latham are also featured in their work, published in the July 15, 2016 issue of the Vancouver Business Journal.

DoganGursoy-profile

Non-GMO Menu Items Can Earn Higher Markups

Dogan Gursoy, professor of hospitality business management, discusses his study that found customers will pay extra to eat restaurant meals free of genetically modified ingredients in his article, published in the July 28, 2016 issue of Restaurant Hospitality.

jeff-joireman-edit

Are You Present or Future Oriented?

Jeff Joireman, associate professor of marketing, discusses how spending habits and financial responsibility can be influenced by whether a person is present or future oriented in his article, published in the August 26 issue of the Vancouver Business Journal.

davidsprott_resized

All Facets of Faculty

David Sprott, senior associate dean for faculty, research, and international programs, and Andrew Perkins, associate professor of marketing, discuss strategies to help faculty manage workload and contribute research in his work, published in the August 19, 2016 issue of BizEd.

University faculty and staff

Northwest Wine Schools Embrace Business Coursework

Robert Harrington, professor of hospitality business management, discusses the Wine Business Management Certificate in his article published in the September 21, 2016 issue of Wines & Vines. The certificate is also featured in Sip Northwest Magazine and in Washington Tasting Room Magazine.

Suzi Billington

18 Ideas for Campus Career Center Events and Services

Suzi Billington, director of the Carson Center for Student Success, discusses strategies the Carson Center uses to help students productively use wait time leading up to the fall career expo in the article, published in the September 30, 2016 issue of University Business.

Research & Popular Press September 2016

DoganGursoy-profile

The Olympics and Other Mega Events: A Boon or a Burden for Local Communities

Dogan Gursoy, professor of hospitality business management, discusses the effect of the Olympics on local communities in his article published in the July 25, 2016 issue of Triple Pundit.

MistieJosephson

New Way to Help Tech Business Grow, Impact the Region,”

Mistie Josephson, Business Growth MAP manager at WSU Vancouver, introduces the MAP Tech Collective, a cohort that helps technology businesses grow and benefit the economy in the Vancouver region in her article published in the January 29, 2016 issue of the Vancouver Business Journal.

Darrel Muehling

Reminiscing and the Power of Nostalgia in Advertising

Darrel Muehling, professor and chair of the Department of Marketing and International Business, explores the power of nostalgia in advertising in his article published in the May 20, 2016 issue of the Vancouver Business Journal.