Kate Simonson, a senior studying senior living management, holds the Mather Institute Promising Practices Award.
Carson College Vancouver students with MAP client Peter Clarke and MAP mentor Ken Torre in spring 2020.
Fom left: Martha Aitken, Jenni Sandstrom, Rusty Collins (debrief facilitator), Brad Gaolach, Byron Marlowe, Gabriella Reznowski, Mark Beattie, and Demi Deng.
Zachary Sims, Mengdi Wei, and Ryan Smith with Accounting Chair Bernie Wong-on-Wing, Career Advisor Marla Meyer, and Dean Chip Hunter.
Beta Alpha Psi hosted its inaugural Accounting Case Competition for accounting, finance, and management information systems majors in September. Employees from Starbucks and the accounting firms KPMG and BDO judged the seven teams that participated in the event. Christian Anderson, the former Beta Alpha Psi president, headed up the case competition committee.Zachary Sims, Mengdi Wei, and Ryan Smith comprised the first-place team. Two teams tied for second place:
- Yihui Fang, Gabrielle Isaak, Dominic Devengenzo, and Ayanna Onato
- Junghun (June) Lee, Nathan Blair, and Jace Lang
Flor Larios Ramos
Five students earned the Student Engagement Scholarship of $3,000 each for earning the most points in the Carson Career Amplifier program for 2020–2021. The winners are: Vanessa Avdeyeva (Vancouver), Madelynn Cone (Everett), Flor Larios Ramos (Pullman), Larenze Rios (Tri-Cities), and Vinitha Vithayathil (Global).
Dogan Gursoy, Taco Bell Distinguished Professor in the School of Hospitality Business Management, was included in the 2021 Highly Cited Researchers list from Clarivate recognizing the top 1% most cited researchers in the world. Gursoy is the primary or coauthor on 21 recently published or forthcoming journal articles related to the use of artificial intelligence devices in service delivery, COVID-19 research, carbon offsetting and sustainability research, and other topics.
(Forthcoming) “Customer Acceptance of Autonomous Vehicles in Travel and Tourism,” Journal of Travel Research.(Forthcoming) “Antecedents of Trust and Adoption Intention toward Artificially Intelligent Recommendation Systems in Travel Planning: A Heuristic–Systematic Model,” Journal of Travel Research.
(Forthcoming) “Tourists’ Attitudes towards the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking,” Journal of Travel Research.
(Forthcoming) “A Look Back and a Leap Forward: A Review and Synthesis of Big Data and Artificial Intelligence Literature in Hospitality and Tourism,” Journal of Hospitality Marketing & Management, 1–31.
“Artificially Intelligent Social Device Use Acceptance,” Encyclopedia of Tourism Management and Marketing.
“Developing a Formative Scale to Measure Consumers’ Trust Toward Interaction with Artificially Intelligent (AI) Social Robots in Service Delivery,” Computers in Human Behavior, 118, 106700.
“Impact of the COVID-19 Pandemic on Management-level Hotel Employees’ Work Behaviors: Moderating Effects of Working-From-Home,” International Journal of Hospitality Management, 98, 103020.
“Effects of the New COVID-19 Normal on Customer Satisfaction: Can Facemasks Level off the Playing Field between Average-Looking and Attractive-Looking Employees?” International Journal of Hospitality Management, 97, 102996.
“Evolving Impacts of COVID-19 Vaccination Intentions on Travel Intentions,” The Service Industries Journal, 41(11–12), 719-733.
“Effects of COVID 19 Pandemic on Restaurant and Hotel Customers’ Sentiments Towards Dining Out, Traveling to a Destination and Staying at Hotels,” Journal of Hospitality, 3(1), 1–17.
“Celebrating 30 years of Excellence Amid the COVID-19 pandemic—An Update on the Effects of COVID-19 Pandemic and COVID-19 Vaccines on Hospitality Industry: Overview of the Current Situation and a Research Agenda,” Journal of Hospitality Marketing & Management, 30 (3), 277–281.
“Interactivity in Online Chat: Conversational Cues and Visual Cues in the Service Recovery Process,” International Journal of Information Management, 60, 102360.
(Forthcoming) “Effects of Tourist-to-Tourist Interactions on Experience Cocreation: A Self-Determination Theory Perspective,” Journal of Travel Research.
“Effects of Social Interaction Flow on Experiential Quality, Service Quality and Satisfaction: Moderating Effects of Self-Service Technologies to Reduce Employee Interruptions,” Journal of Hospitality Marketing & Management, 30 (5), 571–591.
“Effects of Customer-to-Customer Social Interactions in Virtual Travel Communities on Brand Attachment: The Mediating Role of Social Well-Being,” Tourism Management Perspectives, 38, 100790.
“STHRSCAPE: Developing and Validating a Collaborative Economy Based Short-Term Hospitality Rental Servicescape Scale,” International Journal of Hospitality Management, 94, 102833.
“The Bright Side of Work-related Deviant Behavior for Hotel Employees Themselves: Impacts on Recovery Level and Work Engagement,” Tourism Management, 87, 104375.
(Forthcoming) “Impact of Social Media Posts on Travelers’ Attitudes and Behaviors Towards a Destination after a Natural Disaster: Moderating Role of the Source of the Post,” Journal of Sustainable Tourism, 1–19.
(Forthcoming) “An Examination of Critical Determinants of Carbon Offsetting Attitudes: the Role of Gender,” Journal of Sustainable Tourism, 1–23.
(Forthcoming) “Hotels’ Sustainability Practices and Guests’ Familiarity, Attitudes and Behaviours,” Journal of Sustainable Tourism, 1-19.
“Interactive Effects of Message Framing and Information Content on Carbon Offsetting Behaviors,” Tourism Management, 83, 104244.
Angie Senter, Mark Beattie, and Demi Deng published “Large Event Security—A Case Study of Spokane Events, WA” in the June 2021 issue of Events and Tourism Review. Senter is the college’s event manager. Beattie is associate vice chancellor for academic and student affairs and scholarly assistant professor in the School of Hospitality Business Management at WSU Everett. Deng is a doctoral student in the School of Hospitality Business Management.