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Dividend The official online magazine of the Carson College of Business


WSU’s School of Hospitality Business Management continues to move up in rankings in a number of national and international ranking systems. In 2019, the School of Hospitality Business Management ranked 6th nationally in Shanghai Ranking’s Global Ranking of Academic Subjects for hospitality and tourism management, moving up from 7th in 2018 and 9th in 2017.
The 2019 issue of Dividend, the Carson College of Business alumni magazine, received a bronze CASE District VIII Communications Award recognizing excellence in marketing, communications, and advancement among the 130-plus member institutions within DVIII.


Kyle Brunson and Danae Williams
Student business teams from the Tri-Cities and Pullman campuses took home top honors at the Intercollegiate Wine Business Invitational that required them to research and create extensive business plans for a fictitious wine grown and created in Washington state. The Tri-Cities team, comprised of students Kyle Brunson and Danae Williams, earned the grand prize at the Intercollegiate Wine Business Invitational Competition for their combined score for their business plan, financial plan, and wine label for their wine “Gladiolus Red Mountain Rosé.”
Read more about the Intercollegiate Wine Business Invitational experience.
Four students presented papers at the 25th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism in Las Vegas. Oscar Chi presented two papers, “Defining Wellness Hotel and Measuring the Level of Wellness Provided by Hotel Services” and “Tourists’ Attitudes Toward the Acceptance of AI Service Devices Cross Different Service Contexts.” Victoria Wu presented “Smart Hotel System: Factors Influencing the Perceived Smartness.” Lu Yuan presented “Psychological Ownership, Customer Orientation and Emotional Labor.” And Hongwei Zhao presented “Exploring and Quantifying Unsystematic Risk in U.S. Hotel REITs.”
Nadira Ali (’19 Acc., Honors) was selected to represent the graduating seniors of the Honors College as their ceremonial gonfalon (large stage banner) bearer during WSU’s 19th Fall Commencement ceremony held December 7 on the Pullman campus.
Christian Anderson
Abigail Ofenloch
Christian Anderson and Abigail Ofenloch participated in the KPMG Ideation Challenge in Seattle. The invitation-only event allows students to generate an idea, create a prototype and then pitch it to business leaders.
Kasandra Hanson (’19 HBM) received the Outstanding Academic Award for the December graduating class from the School of Hospitality Business Management. She is the manager at Tri-Cities Tap & Barrel in Richland.
Nicole Kay (’19 HBM) was named the Outstanding Senior for the December graduating class by the School of Hospitality Business Management.
Tu Le
Khoa Nguyen
Tu Le and Khoa Nguyen, WSU Everett students in the School of Hospitality Business Management, received the Snohomish County Lodging Association scholarship.
Doctoral student Teng Iat (Lawrence) Loi was the lead author on an article accepted for publication with coauthors and Professors Kristine Kuhn, Arvin Sahaym, Ken Butterfield and Tom Tripp. “From Helping Hands to Harmful Acts: When and How Employee Volunteering Promotes Workplace Deviance” will be published in the Journal of Applied Psychology.
WSU Everett has expanded opportunities for student development through the formation of a chapter of Sigma Iota Epsilon, a national honorary and professional management society. Anthony Preston is the chapter’s president.


Thirteen hospitality and business management students traveled to Denver for a week-long immersion program at Stonebridge Companies, courtesy of alumnus Navin Dimond (’85 Bus. Admin., Const. Mgmt.), Stonebridge president and CEO. Students learned about corporate philosophy, revenue management, sales and marketing, hotel operations, and food and beverage programs.
Seth Randall (’99 Hotel & Rest. Admin.) recently became the director of revenue management for Gaylord Rockies Resort and Convention Center in Colorado. Previously, Randall was the director of revenue management at Marriott Marquis in Chicago. He opened and created the total hotel revenue management strategy for a 1,205-room convention hotel connected to the largest convention center in the United States and 10,000-seat arena. Randall held several roles with Marriott over the years including strategy leadership and management of development planning, feasibility, revenue, and rooms inventory. A graduate of Marriott’s first Emerging Leadership Program, he instructed a group strategy foundations class and trained revenue and sales leaders for managed and franchised hotels. He also served on a task force implementing corporate structure.


Mark Beattie was a presenter at the International Leadership Global Conference in Ottawa, Ontario. His talk was titled “Leadership and Ethics 4.0: Best Practices for the Fourth Industrial Revolution.” He is associate vice chancellor for academic affairs and clinical assistant professor in the School of Hospitality Business Management at WSU Everett.
Executive Chef Jamie Callison, Chef de Cuisine Jason Butcherite, and Student Culinary Lead Justin Walker were featured in the 2019 winter issue of Washington State Magazine for developing a holiday recipe for roast goose, accompanied by herb-roasted goose fat potatoes and roasted Brussels sprouts. Their roast goose features WSU honey and WSU Everything Seasoning—and makes for a stunning holiday centerpiece.
Douglas Fairhurst has received tenure and was promoted to associate professor in the Department of Finance and Management Science.

Dogan Gursoy

Ming Chen

Jenny Kim

WSU’s School of Hospitality Business Management was ranked 7th among the top 25 most productive research institutions by the International Journal of Hospitality Management, the premier  hospitality journal. Professors Dogan Gursoy, Ming Chen, and Jenny Kim, were among the top 25 authors recognized for research productivity. Kim and Gursoy were the top authors recognized for the highest average number of citations per paper.

Kim also visited Fairleigh Dickinson University in Vancouver, British Columbia, to assess the quality of the master of science degree in hospitality management studies, which targets international studies. Kim was one of three expert reviews invited for the task.

Bob Harrington was a featured speaker at the Wine Marketing Roundtable on November 4 in Walla Walla. His talk was titled “Wine Staff Training: Combining Analogical and Analytical Approaches to Enhance Customer Engagement.” Harrington also was the lead author for a book chapter accepted for 2020 publication. Harrington, R.J., Ottenbacher, M.C., von Freyberg, B., Paraskevas, A. and Schmidt, L. “Interpreting Relationships among Oktoberfest Tourists’ Experiences and Perceived Value, Overall Satisfaction, and Loyalty Behaviors for Better Marketing Strategy Decisions.” To be published in The Routledge Handbook of Tourism Experience Management and Marketing (S. Dixit, Ed.) Harrington is the director of the School of Hospitality Business Management.

Ashley Kuznia, a career consultant in the Carson Center for Student Success, received Delta Sigma Pi’s Chapter Advisor of the Year Award for the Pacific Northwest region. The award recognizes her generous devotion of time toward helping advance the chapter and supporting members in developing a professional online and social media presence. “She possesses traits that all Deltasigs should have, and we hope to welcome her as a faculty initiate in the near future,” says Becca Mischke, former chapter president.

A wine business book coauthored by Byron Marlowe earned the award for “Best Book for Professionals” by the Gourmand International Cookbook Awards, which honors books internationally in a variety of food and beverage categories. Marlow leads the Wine & Beverage Business Management program and is a clinical assistant professor with School of Hospitality Business Management at WSU Tri-Cities. Read Maegan Murray’s article about the book, titled Wine Sales and Distribution: The Secrets to Building a Consultative Selling Approach.

Marie Mayes received a promotion to clinical associate professor in the Department of Management, Information Systems and Entrepreneurship. Mayes is director of the Center for Entrepreneurship.
Leah Sheppard received tenure and a promotion to associate professor in the Department of Management, Information Systems and Entrepreneurship.
Tom Tripp was the coauthor of an academic paper on whistleblowers, which became the basis for an article in the Academy of Management Perspectives’ Insights newsletter. The piece was among the newsletter’s best read articles in 2019. Tripp, who is based at WSU Vancouver, is the Rom Markin leadership chair in business, a professor of management, and the senior associate dean for academic affairs.
Yixuan Xiao, assistant professor in the Department of Finance and Management Science, has a new publication “Horizontal Mergers under Yield Uncertainty” in Productions and Operations Management, 29(1), 24—34, 2020.
Li Xu received tenure and a promotion to associate professor in the Department of Accounting.
Hanjiang Zhang received tenure and a promotion to associate professor in the Department of Finance and Management Science.

Previous Editions’ Points of Pride