Chuck Munson, professor of operations management, is the Ph.D. program director. During his 21 years on faculty in the college, he has regularly been a Dean’s Excellence Fellow for outstanding research, teaching, and service as well as a recipient of WSU’s highest teaching award. Munson has served as the Ph.D. coordinator for the operations and management science program for many years. Read the director’s message.
Recent Ph.D. Graduate Placements
at Peer or Aspirant Universities
Operations and Management Science
Ivey Business School
University of Western Ontario
Appalachian State University
University of Missouri
Amir Hossein Maleki
University of Wisconsin Oshkosh
George Mason University
Hospitality Business Management
L. Emily Hickman
University of New Mexico
Current Ph.D. Student Achievements
Current Ph.D. Students with Accepted Publications
Ruiying Cai, hospitality, and coauthor Christina Chi have a paper “The Impact of Complaint Efforts on Customer Satisfaction and Loyalty” accepted for publication at the Service Industries Journal. Cai and coauthors Christina Chi and Y. Li also have “Assess Local Residents’ Subjective Wellbeing at a World Heritage Site” accepted for publication at Tourism Management, 63, 209-222. Cai and coauthors Dogan Gursoy and J.G. Anaya published “Developing a Typology of Disruptive Customer Behaviors: Influence of Customer Misbehavior on Service Experience of By-Standing Customers” in the 2017 issue of International Journal of Contemporary Hospitality Management, 29(9), 2341-2360.
Steven Creek, management, and coauthors Kristine Kuhn and Arvin Sahaym, published “Board Diversity and Employee Satisfaction: The Mediating Role of Progressive Programs” in Group and Organization Management.
Li Huang, accounting, and coauthors Marc Cussatt and Troy Pollard, have a paper “Accounting Quality under U.S GAAP vs. IFRS: the Case of Germany,” accepted for publication at the Journal of International Accounting Research.
Yaou Hu, hospitality, and coauthors Z. Ma and Jenny Kim, have a paper “Examining Effects of Internal Branding on Hospitality Student Interns’ Brand-supportive Behaviors: The Role of Value Congruence” accepted for publication at the Journal of Hospitality and Tourism Education. Hu and coauthors J. Wen and Jenny Kim also have “Hotel Guest’ cultural Values, Positive Emotions, and eWOM Intention: Extending the Cognitive Appraisal Framework” accepted for publication at the International Journal of Contemporary Hospitality Management.