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Dividend The official online magazine of the Carson College of Business

Chuck Munson, professor of operations management, is the Ph.D. program director. During his 21 years on faculty in the college, he has regularly been a Dean’s Excellence Fellow for outstanding research, teaching, and service as well as a recipient of WSU’s highest teaching award. Munson has served as the Ph.D. coordinator for the operations and management science program for many years. Read the director’s message.

Ph.D. Corner

Doctoral programs offered in the Carson College of Business

# of Ph.D. Students


# of Ph.D. Faculty


Our Ph.D. Students Come From 15 Countries

Saudi Arabia
Sri Lanka


of graduating Ph.D. students recommend the program to others


of graduating Ph.D. students are employed within six months of graduation

Recent Ph.D. Graduate Placements
at Peer or Aspirant Universities

Aishajiang Aizezikali
Operations and Management Science
Ivey Business School

Scott Connors
University of Western Ontario

Shinhye Kim
University of Missouri

Brett Josephson
George Mason University

Lu Lu
Hospitality Business Management
Temple University

L. Emily Hickman
University of New Mexico

Jenni Sandstrom
Hospitality Business Management
Washington State University

Gulnara Zaynutdinova
West Virginia University

Current Ph.D. Student Achievements

Mina Jafarijoo, information systems, was selected to attend the doctoral consortium at the International Conference on Information Systems, a highly competitive consortium with only 40 invited participants from around the globe.

Aishajiang Aizezikali, operations and management science, was named the Best Master of Science Student in Statistics at Washington State University in spring 2017.

Current Ph.D. Students with Accepted Publications

Ruiying Cai, hospitality, and coauthor Christina Chi have a paper “The Impact of Complaint Efforts on Customer Satisfaction and Loyalty” accepted for publication at the Service Industries Journal. Cai and coauthors Christina Chi and Y. Li also have “Assess Local Residents’ Subjective Wellbeing at a World Heritage Site” accepted for publication at Tourism Management, 63, 209-222. Cai and coauthors Dogan Gursoy and J.G. Anaya published “Developing a Typology of Disruptive Customer Behaviors: Influence of Customer Misbehavior on Service Experience of By-Standing Customers” in the 2017 issue of International Journal of Contemporary Hospitality Management, 29(9), 2341-2360.

Steven Creek, management, and coauthors Kristine Kuhn and Arvin Sahaym, published “Board Diversity and Employee Satisfaction: The Mediating Role of Progressive Programs” in Group and Organization Management.

Li Huang, accounting, and coauthors Marc Cussatt and Troy Pollard, have a paper “Accounting Quality under U.S GAAP vs. IFRS: the Case of Germany,” accepted for publication at the Journal of International Accounting Research.

Yaou Hu, hospitality, and coauthors Z. Ma and Jenny Kim, have a paper “Examining Effects of Internal Branding on Hospitality Student Interns’ Brand-supportive Behaviors: The Role of Value Congruence” accepted for publication at the Journal of Hospitality and Tourism Education. Hu and coauthors J. Wen and Jenny Kim also have “Hotel Guest’ cultural Values, Positive Emotions, and eWOM Intention: Extending the Cognitive Appraisal Framework” accepted for publication at the International Journal of Contemporary Hospitality Management.

Yoonsoo Nam, finance, and coauthors Scott J. Niblock, Elisabeth Sinnewe, and Keith Jakob, have a paper “Do Corporate Managers ‘Heap’ Dividends? Evidence on Dividend Heaping and Information Uncertainty in Australia” accepted for publication at the 2018 issue of the Australian Journal of Management.

Zhe Ouyang, hospitality, and coauthors Dogan Gursoy and B. Sharma,  published “Role of Trust, Emotions and Event Attachment on Residents’ Attitudes Toward Tourism” in the 2017 issue of Tourism Management, 63, 426-438.


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