Read more about the team.
One of the greatest advantages of the Carson College’s online master of business education programs is the cross-pollination of ideas among students, faculty, alumni, and industry. Recently, Executive MBA director Velle Kolde led several online Executive MBA students on tour of Microsoft’s Cyber Defense Operations Center (CDOC) and its Cybercrime Center to learn about the company’s efforts to combat cyber adversaries. Since opening, the CDOC has advanced the policies and practices that accelerate the detection, identification and resolution of cybersecurity threats, and has shared key learnings with the thousands of enterprise customers on similar visits. During the tour of the Cyber Crime Center, WSU students were introduced to the Digital Crimes Unit (DCU) programs focusing on tech support fraud, online child exploitation, cloud crime and malware, global strategic enforcement and nation-state actors. The tour highlighted how the DCU uses the innovative application of technology, forensics, law and public and private partnerships to drive enforcement and deterrence for each of these programs. Students also had the opportunity to converse with Bret Arsenault, Microsoft corporate vice president and chief information security officer.
Read more about Gleason’s recognition.
Five Carson College of Business faculty have received the following promotions:
Christina Chi, promotion, professor, School of Hospitality Business Management
Robert Crossler, tenure and promotion, associate professor, Department of Management, Information Systems and Entrepreneurship
James Harbour, promotion, clinical associate professor, School of Hospitality Business Management, Pullman
Kraig Jones, promotion, senior instructor, Department of Accounting, WSU Tri-Cities
Ron Pimentel, promotion, clinical associate professor, Department of Marketing and International Business, WSU Vancouver
Read more about Compeau’s award.
Read more about Gursoy’s award.
Gursoy gave an invited speech “Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction,” at the Nankai University in Tianjin, China, as part of their 100-year celebration in December. He also has five papers recently accepted for publication: Gursoy, D., Zhang, C., & Chi, O. H. (Forthcoming). “Determinants of Locals’ Heritage Resource Protection and Conservation Responsibility Behaviors.” International Journal of Contemporary Hospitality Management. Lu, L., Cai, R., & Gursoy, D. (Forthcoming). “Developing and Validating a Service Robot Integration Willingness Scale.” International Journal of Hospitality Management. Pan, L., Xu, X. A., Lu, L., & Gursoy, D. (Forthcoming). “How Cultural Confidence Affects Local Residents’ Wellbeing.” The Service Industries Journal, 1–25. Wang, Y., Shi, S., Chen, Y., & Gursoy, D. (Forthcoming). “An Examination of Market Orientation and Environmental Marketing Strategy: The case of Chinese firms.” The Service Industries Journal. Zhang, M., Zhang, G. Y., Gursoy, D., & Fu, X. R. (2018). “Message Framing and Regulatory Focus Effects on Destination Image Formation.” Tourism Management, 69, 397–407.
Jeff Joireman, association professor of marketing, recently had two papers accepted for publication: Min, H., Joireman, J., & Kim, J. (in press). “Understanding Why Anger Predicts Intention to Complain Among High but Not Low Power Customers: A Test of Competing Models.” Journal of Business Research.
Grégoire, Y, Legoux, R., Tripp, T., Radanielina-Hita, M.-L., Joireman, J., & Rotman, J. (in press). “What Do Online Complainers Want? An Examination of the Justice Motivations, the Moral Implications and the Post-complaint Benefits of Vigilante and Reparation Schemas.” Journal of Business Ethics.