Kaiser Permanente Washington
Susan Mullaney is the president of Kaiser Permanente Washington. In this role, she leads the nonprofit health plan, providing high-quality affordable health care to more than 681,000 members in Northwest, Central and Eastern Washington, Coastal and Olympic regions, and Puget Sound. She led the integration for the acquisition of Group Health Cooperative and its subsidiaries. On February 1, 2017, Kaiser Permanente officially acquired Group Health. The new Washington Region is Kaiser Permanente’s eighth region.
Prior to the acquisition of Group Health, she served as chief operating officer for the Kaiser Permanente Northwest Region. From 2013 to 2015, she served as vice president of hospital operations for Kaiser Permanente in Oregon and Washington, where she was accountable for operations at two hospitals, and its networks and ambulatory surgery centers.
Mullaney began her career at Kaiser Permanente in 2008 as a hospital administrator at the Sunnyside Medical Center near Portland, Oregon. In 2009, she oversaw expansion of the facility and the opening of the Kaiser Permanente Center for Heart and Vascular Care, which has scored in the top 12 to 15 percent of all U.S. heart centers and has earned a three-star rating – the highest possible – for quality from the Society of Thoracic Surgeons. The hospital has continued to receive this rating each year. Mullaney also oversaw the opening of Kaiser Permanente Westside Medical Center in 2013, one of Kaiser Permanente’s two hospitals in Oregon. The facility is the organization’s first to earn Gold LEED certification for energy efficiency and environmentally friendly design.
Before joining Kaiser Permanente, Mullaney served in several leadership positions, including corporate vice president, Strategic Service Lines and Regional Surgical Services, as well as vice president of Hospital Operations and Cardiovascular, Surgical Services Lines at Fairview Health Services, a seven-hospital system based in Minneapolis. Before that, she was director of Provider Relations and Contracting at Vivius, Inc., a venture capital-funded start-up. Mullaney worked extensively with Specialty Care Services at the University of Minnesota and Fairview Health Services.
She served on the board of directors at the American Heart Association and the Oregon Hospital Association, where she served as chairman of the board in her final year.
Mullaney received a master’s degree in Health Care Policy and Management from the University of Massachusetts, Amherst, and a bachelor’s degree from Eastern Connecticut State University. She is a member of the American College of Healthcare Executives and represents Kaiser Permanente at the International Federation of Health Plans’ Executive Development Programme, which includes a respected cohort of global health care leaders.
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 11.8 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health.