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Dividend The official online magazine of the Carson College of Business

Research & Popular Press March 2017

Smartphones Increase Exposure of Company Information

Robert Crossler, assistant professor of information systems, discusses steps that can reduce the likelihood of data compromise in his article published in the February 16, 2017, edition of the Spokane Journal of Business.

Bellevue Collection Revitalizes the Retail Experience

Robert Harrington, professor of Hospitality Business Management and Wine Business Management at WSU Tri-Cities, discusses the Bellevue Collection’s innovative approach to retail in his article published in the February 14 issue of the Puget Sound Business Journal. Harrington discusses how restaurant and hospitality industries can encourage two-way communication with customers at every stage of the guest experience in “Wine and the Art of Hospitality” published in the December 16, 2016, issue of TableTalk Northwest.

WSU’s Hunter Reaches out to Spokane Businesses

Chip Hunter, dean, discusses plans to make the WSU Carson College of Business into a model business school for the Pacific Northwest in his article published in the November 17, 2016, issue of the Spokane Journal of Business.

Understand the law: ‘Ban-the-box’ and Background Checks

Kristine Kuhn, associate professor of management, information systems and entrepreneurship, discusses how organizations can solicit criminal history to improve chances of hiring the best candidates in her article published in the December 16, 2016, issue of the Vancouver Business Journal.

Washington Researchers Examine ESL Preparation in Hospitality

Jenni Sandstrom, hospitality business management clinical assistant professor, and Mark Beattie, program coordinator and clinical assistant professor at WSU North Puget Sound at Everett, discuss their research to identify the gaps that exist between what immigrant workers know prior to entering the hospitality sector and what they need to know to be successful in their new positions in their article published in the January 30, 2017, edition of Lodging Magazine.

Three Steps Managers Can Take to Address Same-sex Conflict

Leah Sheppard, assistant professor of management, information systems, and entrepreneurship, discusses her research indicating that conflict among women in the workplace is often interpreted more negatively than conflict among men in her article published in the October 14, 2016, issue of the Vancouver Business Journal.

John Wick Suffers Extreme Workplace Rage, Psychologist Says

Tom Tripp, associate dean for academic programs, discusses the psychology of workplace revenge as it relates to John Wick, a character in Keanu Reeves’ films, in his article published in the February 13, 2017, issue of Invest Entertainment.

March 2017 New Hires

Stacey Smith-Colon is a new academic and student success advisor in the Carson Center for Student Success. She is a first generation college student and earned her B.A. in history from the University of Idaho. Her background includes significant experience with developing, implementing, and evaluating curricular and co-curricular student programming designed to strategically affect access, retention, and completion in higher education. Most recently, she was the associate director of Bridge Idaho at the University of Idaho College of Education.
Chanc Hiatt is the new system administrator in the Office of Technology. He was previously employed with WSU facilities operations as an electrician for four years and for two years as a computer systems administrator. He has over 20 years of experience in switching, routing, server administration, virtual environments, and supporting users. He earned his B.S. in management information systems from the University of Idaho with emphasis in computer science and networking technologies. He looks forward to providing “above and beyond” service for the employees he supports.
Justin Hope is the new front-end web developer in the Office of Technology. He’s worked as a designer for the OT since August 2015 and recently joined the OT as a full-time staff member. He received his B.S. in computer information technology, with an emphasis in visual technologies from Dixie State University, in St. George, Utah. As the front-end web developer, he works closely with faculty members and staff to design web pages and websites for various Carson College departments as well as the college’s online alumni magazine, eDividend.
Stephanie Rink (’02 Neuroscience) is the new assistant to the dean. She came to Pullman after being principal assistant to the Vice Chancellor for Finance and Administration at WSU Vancouver. She earned her bachelor’s degree from WSU and her MBA from Marylhurst University. She loves to spend her free time with her husband and two daughters, running, and reading.
Nathan Roberts (’08 History) is a data analyst in the Dean’s Office, providing custom data analysis and reporting of student and faculty data and managing the college’s business research agenda. He has worked as a writer, editor, content manager, and data analyst at several companies on the Palouse.  Most recently, he worked as a research analyst for Decagon Devices Inc. He has also worked in M.A.S.C. building digital collections and in teaching and volunteer service across WSU. Originally from Texas, Roberts attended Austin College and earned his B.S. with honors in economics with a focus on the post Cold War Military-Industrial Complex. He came to WSU for his master’s, studying European socialism.
William Souders is a new academic and student success advisor in the Carson Center for Student Success. He came to the Pullman campus with 18 years of experience in higher education, having served as a graduate instructor with Eastern Washington University and lastly as academic dean for ITT Technical Institute in Spokane WA. He received his B.S. in applied mathematics from University of Oregon and his M.S. in mathematics from Eastern Washington University.
Cat Taylor (’16 English) is the Carson College’s digital measures administrator. She came to the Office of Technology as a graduate assistant in 2015, and after earning her M.A. in English, joined the team full-time. In her role as digital measures administrator, she enjoys working with faculty to help them showcase and report on their academic contributions and accomplishments using DM’s Activity Insight software.