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Dividend The official online magazine of the Carson College of Business

August 2018 – Research & Popular Press

Business in the Northwest 2018

The Carson College’s new, inaugural study Business in the Northwest 2018, reveals how Northwest business leaders feel about the region’s business climate. Most feel the region is poised to take advantage of current economic prosperity, but many are uncertain about the future growth potential of business. Traffic congestion, job loss from automation, corporate taxes, and talent retention are top-of-mind factors perceived to be impacting the business environment, and leaders feel government bears much of responsibility to solve them.

An Inclusive Approach to Technology: WSU Professor Discusses the Risks of Introducing New Technology in the Workplace

Michelle Carter, assistant professor of management, information systems, and entrepreneurship at WSU Everett, suggests companies don’t need to give over to everything the employees want, but they should get a sense of how an employee identifies with the technology they already use and develop incentives and mechanism to loosen that identification over time in an article by Anthony Kuipers published in the March 17, 2018, issue of the Moscow-Pullman Daily News. Carter also discusses reasons why people push back when introduced to new technology in her article, “How We Identify with Technology in Everyday Life and Work” published in the June 11, 2018, issue of MoneyInc.

Return Customers Drive Success in Hospitality Sector

Christina Chi, associate professor of hospitality business management, discusses four things hospitality, travel, and tourism managers and marketers should consider to keep tourists coming back in her article published in the March 29, 2018, issue of the Spokane Journal of Business.

Putting Senior Living on the Map for the Next Generation

Scott Eckstein, clinical assistant professor and senior living executive-in-residence in the School of Hospitality Business Management, WSU Everett, discusses how the WSU Institute for Senior Living will provide a path for the next generation of leaders in the growing senior living industry in Sara Wildberger’s article published in the 2018 March/April issue of Senior Living Executive.

Would You Consider Hiring a Candidate with a Criminal Record?

Jerry Goodstein, professor of management, information systems, and entrepreneurship, discusses how businesses can successfully hire ex-offenders that result in positive benefits for the business, individuals, and their communities in his article published in the April 4, 2018, issue of MoneyInc. Goodstein’s article “How the Washington Fair Chance Act Can Expand Your Talent Pool” was featured in the June 3, 2018, issue of the Spokesman Review.

Robert Harrington
Doug Charles
Thomas Henick-Kling

Channel the Art of Hospitality to Keep Customers Coming Back

Robert Harrington, academic director, Carson College of Business at WSU Tri-Cities, addresses how in changing times, hospitality businesses can change to meet the needs of their customers and still run a successful operation. He says one tip is to understand what customers are looking for, then develop creative and innovative experiences to keep them coming back for more in his article published in the March 2018 issue of the Tri-Cities Journal of Business. Harrington, Thomas Henick-Kling, director of viticulture and enology and professor of enology, WSU Tri-Cities, and Doug Charles (’83 HRA), owner of Compass Wines, BBQ Wine Company, and ded.reckoning Wine Company, were featured in “Winemaking: Part Science, Part Art and All Business,” in Jamie Peha’s article published May 14, 2018, in TableTalk Northwest. Harrington and Henick-Kling also discuss how WSU is preparing students to take on both the business and the science sides of the trade in their article “At the Intersection of Wine Business and Wine Science” published in the May 23, 2018, issue of Wine Press Northwest.

Study: Pacific Northwest business leaders positive, but Worried about Future

Chip Hunter, dean, discusses findings from Business in the Northwest 2018, a new report by the Carson College exploring the concerns of Northwest business leaders in the June 8, 2018, issue of the Spokane Journal of Business. Hunter discussed implications of the report’s findings in “How Business and Policy Leaders in the Pacific Northwest Can Work Together,” published in a June issue of Seattle Business Magazine.

Creating the Catalyst: Washington State Partners with Amazon on an Innovation Grant Program

Marie Mayes, director of the Center for Entrepreneurial Studies, was featured in an article discussing a new partnership, the “Amazon Catalyst Program” between WSU and Amazon to fund projects proposed by members of the University community that are deemed to be globally impactful and disruptive. The article was published in the April 28, 2018, edition of BizEd.

With $70 Million in Giving, the Inland Northwest Community Foundation Changing Name to ‘Innovia’

Andrew Perkins, associate professor of marketing, was featured in Becky Kramer’s article discussing Inland Northwest Community Foundation’s name change to “Innovia Foundation.” Perkins gave insights on the rebranding process. The article appeared in the June 5, 2018, issue of the Spokesman.

Shift General Manager Leadership Styles to Drive Hotel Success

Jenni Sandstrom, clinical assistant professor of hospitality business management, discusses different leadership styles of successful general managers and the necessity of being able to adapt to increase motivation among employees and ensure tasks get completed in her article published in the March 31, 2018, issue of Manage Magazine. Sandstrom also discusses how strong leadership, empowering employees, and developing a unique culture are key to making hotel managers in her article “Powerful Traits That Will Make You Successful in Hotel Management” published in the May 8, 2018, issue of Manage Magazine.

Boost a Hospitality Career with Online Courses, Programs

Nancy Swanger, associate dean and director, School of Hospitality Business Management, discusses the breadth of the hospitality industry and ways prospective students may learn about the field in Jordan Friedman’s article published in the March 22, 2018, issue of U.S. News &World Report.

Study: Fairness in the Classroom Reduces ‘Evaluation Retaliation’

Tom Tripp, professor and senior associate dean of academic affairs, WSU Vancouver, suggests professors don’t have to worry about grades negatively impacting their student ratings as long as they use classroom practices students perceive to be fair in Collen Flaherty’s article published in the June 14, 2018, issue of Insider Higher Ed, and in Tala Salem’s article “Study: Fair Classroom Practices Reduce Threat of ‘Evaluation Retaliation’” published in the June 14, 2018, issue of U.S. News & World Report.

Message from the Dean – March 2018

Dear friends, One of our goals in the Carson College of Business is to expand our business offerings in innovative formats that will help meet the growing needs of WSU students who do not major in business. These students benefit not only from our events such as the Business Technology Symposium, but also from classes such as Introduction to Business » More ...

Mac & Jack’s Brewing Company Informs Beverage Management Students

WSU students in Jim Harbour’s beverage management class literally tasted knowledge during a special visit from Mac Rankin, cofounder of Mac & Jack’s Brewing Company. Known as the godfather of craft brewing throughout the Pacific Northwest, Rankin poured small samples of his company’s most successful beer varieties while sharing his best business practices with future beverage professionals. » More ...

Panelists Discuss Career Opportunities for Women in Underrepresented Fields

Just as in many of the STEM fields, women are underrepresented in the fields of finance, entrepreneurship, and management information systems (FEM). To provide WSU’s female students with information about the great career opportunities available in FEM fields, the Carson College of Business hosted a panel of seven successful women professionals to share their stories on taking charge of their own career success in various FEM sectors. » More ...