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Alumni and Friends

Hotel Entrepreneur Shares Hallmark of Success

Some people develop an entrepreneurial mindset while earning a college degree, throughout their working years, or even after retirement. Others, like alumnus Tom Drumheller (’75 Hotel and Restaurant Administration), develop it as children.

Drumheller’s family worked in the hardware business for generations. Growing up, he watched how his father used humor and respect to develop strong relationships with customers.

“My dad was a really good salesman, and people would come in just to see him,” he says. “That’s where I developed my first taste of entrepreneurship.”

Drumheller banked those lessons but chose another career path. He earned a bachelor’s degree in hotel and restaurant administration from the WSU School of Hospitality Business Management and was recruited and accepted into the Hyatt Hotel Management Training Program. It set the foundation of his philosophy toward the hotel and restaurant industry, where he worked for 25 years before establishing his own business, Escape Lodging Company.

Located in Cannon Beach, Oregon, the company builds luxury hotels differentiated by innovative architecture and smart design. Each project is site-specific, relates directly to the community, and pays homage to regional aspects of the area. Buildings are designed to be striking, beautiful, and romantic inside and out, Drumheller says. One of his latest ventures is The Lodge at Columbia Point, which Drumheller thinks will be the company’s crown jewel. Its spectacular viewing decks and fireplaces will provide the Tri-Cities community with a great place to relax and socialize over a glass of wine supplied by the region’s many wineries.

Carson Coug Gives Back

Hospitality business management graduate Sarah Beaudry (’16) has just begun her career withMarriott International as a participant in the Voyage Global Leadership Development Program. The program provides recent graduates hands-on experience and training and a comprehensive understanding of Marriott’s broad portfolio of global brands and exposure to a number of career opportunities worldwide.

For the next 12 to 18 months, she will work as a culinary voyager at the JW Marriott Desert Ridge Resort & Spa in Phoenix, learning about management and banquet operation at the resort’s five restaurants. She will assist with menu development, product purchasing, and other management responsibilities. Her long-term goal is to move into a management position within Marriott International.

Prior to graduating, scholarships allowed Beaudry to study abroad through the food and wine program at the Apicius International School of Hospitality in Florence, Italy and complete an internship at the JW  Marriott Desert Springs Resort & Spa in Palm Desert, California. Beaudry and many other Carson College students were able to continue their education and participate in global experiences thanks to the generosity of many donors, alumni, and friends of the college.

“I am so grateful to donors for their generosity and commitment to the WSU family,” she says. “Without the scholarships and the amazing support I received, I would not be where I am today.”

She decided to pay it back by donating to the Carson College.

Burtenshaw Lecture Series

Dave Furano and Michael Zislis, cofounders of Rock & Brews restaurants, presented “Serving Those Who Rock” during the annualBurtenshaw Distinguished Lecture Series. While each spoke to his own career journey, together they delivered a unified message to the student audience: “dream big and live your dream.”

Student Spotlight

Outstanding Graduating Senior, Spring 2016

Madelaine Sarff-Foden

Madelaine Sarff-foden

Outstanding Graduating Academic, Spring 2016

Madeline Johnson

Maddie Johnson

Cesar Ritz Campus

New Cougs! Incoming Cesar Ritz Term 6

New Leadership Roles

WSU Tricities Campus

Harrington-RobertBob Harrington (2001), Professor, received his Ph.D. in Strategic Management from Washington State University, Pullman. Harrington came to WSU Tri-Cities in 2015 from the University of Arkansas, Fayetteville where he was the 21st Century Endowed Chair in Hospitality. Given his background as an executive chef, his research and teaching interests are food and drink pairing relationships, innovation management in the hospitality field, co-creation of hospitality experiences and culinary & wine tourism strategies.
Marlowe-ByronByron Marlow (2011), Instructor, received his Master of Business Administration with concentration in Hospitality Management from Colorado Technical University – Denver. Byron’s teaching background from Southern Oregon University where he was recently Sr. Instructor and Hospitality and Tourism Coordinator in their School of Business. Byron is developing his own academic literature on wine hospitality and tourism as a researcher. Byron is currently enrolled as a PhD. student in Lodging and Foodservice Management at Iowa State University.

WSU Pullman Campus

Dr. Ming Chen is Associate Professor of Hospitality Business Management and was Professor of Finance at the National Chung Cheng University in Taiwan before joining the School of Hospitality Business Management at WSU in 2015. Dr. Chen’s current areas of teaching are hospitality operational analysis, financial management, revenue management and travel and tourism. Dr. Chen’s areas of research are hospitality finance, corporate philanthropy, and tourism economics. He has published over 65 articles in leading hospitality/tourism and operations journals, such as Annals of Tourism Research, Tourism Management, Journal of Travel Research, International Journal of Hospitality Management, Journal of Hospitality and Tourism Research, Cornell Hospitality Quarterly and European Journal of Operational Research. Dr. Chen serves on editorial boards for nine journals in the fields of hospitality and tourism, finance, and management, and currently serves as one of the Coordinating Editors for International Journal of Hospitality Management. He previously served as the Panel Committee Co-Chair for the Tourism Research Area, appointed by Ministry of Science and Technology (formerly known as National Science Council) of Taiwan in 2012 and 2013. He received the W. Bradford Wiley Memorial Best Research Paper of the Year Award at the Annual ICHRIE (International Council on Hotel, Restaurant and Institutional Education) Conference in 2009.


JenniSandstrom-300dpi-396x594Dr. Jenni Sandstrom is a clinical assistant professor in the School of Hospitality Business Management where she teaches hospitality leadership and lodging-related classes. Dr. Sandstrom’s research focuses on hotel General Manager leadership, hotel culture, and hospitality education. She has published papers in the Journal of Hospitality & Tourism Research, the Journal of Sustainable Tourism, and ICHRIE Research Reports. She serves as faculty advisor for Eta Sigma Delta, a hospitality honor society. Dr. Sandstrom spent over 25 years in the hospitality industry as a hotel operator and regional leader. While in the industry, she earned many awards, including “Hotel of the Year” for Residence Inn by Marriott and “General Manager of the Year” for TownePlace Suites by Marriott.

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